ALYSSA HUGHES-RAQUEDAN
Overview
8
8
years of professional experience
Work History
Bartender
Chili's Bar and Grill
Lawrenceville, Georgia
04.2025 - Current
- Greeted guests and efficiently recorded drink orders to enhance service speed at Chili's bar.
- Recommended drinks and menu items aligned with Chili's promotions to elevate guest experience.
- Prepared mixed cocktails and beverages for Chili's Bar and Grill guests.
- Greeted customers and provided excellent customer service.
- Addressed and resolved customer complaints professionally to maintain high satisfaction.
- Processed payments and handled cash through POS system.
Administrative Assistant
ABM
02.2023 - 04.2025
- Monthly tracking for all Buildings under the STL branch: Monthly Risk and safety, Managers SITE inspections, Amazon billing prep
- Submitting ESC tickets in ServiceNow. Updated on all ABMU training.
- Training new managers on internal systems such as: Flofinity, Oracle, COUPA, ADP, EPAY
- Assist recruiting with screening candidates, maintaining I9's for the STL branch, onboarding, background checks
- Prepared federal and state labor law posters, ordered supplies, and created schedules for building startup accounts.
Professional Hiatus
07.2020 - 11.2022
- Recently moved from San Antonio to Greater St. Louis Area during the pandemic.
Guest Experience Manager
Santikos Entertainment
05.2019 - 07.2020
- Employed to open brand-new establishment. Set up infrastructure, discussed best business plans, safety, and hiring processes for 12-theaters, bowling alley, laser tag, arcade, virtual reality, full-bar, etc.
- Inspected building to align with city codes. Examined kitchen and dining area, bathrooms, entertainment centers, movie theaters, and outside structure. Preserved 100% compliance.
- Trained and onboarded 180 new employees: reviewed work standards on a 90-day evaluation period. Directed guidance on cultural fit, performance, customer service, and accountability.
- Supervised 60 employees per shift in all areas of the venue. Offered feedback and developed growth opportunity.
- Resolved nearly 20 guest issues per week; provided accommodations and effective communication.
- Managed incoming shipments, and inventory worth $15K. Initiated orders and maintained appropriate stock levels.
- Collaborated with management with implementing progressing improvement plans. Offered continuous process, improvement for staff and building operations.
Operations Manager
Courtyard Marriott
12.2018 - 11.2019
- Managed customer service, payment collections, deposits, and schedule for a 250-room hotel in the San Antonio area.
- Ensured excellent customer satisfaction; determined room availability, and finalized computer entries
- Collected payments, performed deposit ledgers, completed deposits worth $1.5K - $2K.
- Preserved safe inventory worth up to $25K and maintained cash logs.
- Administered weekly schedule for 50+ employees; Completed and created 4 new checklists; increased performance and developed positive working environment.
Education
Associates Degree - General Studies
Southwestern Illinois College
11-2026
Skills
- Microsoft Excel
- Data entry
- Administrative support
- Schedule management
- Customer engagement
- Calendar management
- Problem-solving
Timeline
Bartender
Chili's Bar and Grill
04.2025 - Current
Administrative Assistant
ABM
02.2023 - 04.2025
Professional Hiatus
07.2020 - 11.2022
Guest Experience Manager
Santikos Entertainment
05.2019 - 07.2020
Operations Manager
Courtyard Marriott
12.2018 - 11.2019
Associates Degree - General Studies
Southwestern Illinois College