Alyssa Ihling
Phoenix,AZ
Summary
Dedicated receptionist with proven skills in customer service, time management, and conflict resolution. Expertise in data entry and inventory management, contributing to streamlined processes and improved patient satisfaction. Committed to enhancing patient experiences through effective communication and efficient front desk operations.
Overview
9
9
years of professional experience
Work History
Receptionist
A to Z Eyecare
Anthem, AZ
06.2022 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Provided exceptional customer service by addressing patient inquiries and concerns promptly.
- Trained new reception staff on office procedures and software applications for consistency in operations.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Leveraged full field of optometric instruments and equipment to determine patient visual acuity, amplitude of accommodation and refractive state.
- Conducted regular inventory of eyeglasses frames and prescription contact lenses, maintained stock levels, and submitted orders to vendors.
- Managed inventory of eyewear products, ensuring a diverse selection of frames to meet varying patient needs and preferences.
- Conducted fundus examination through biomicroscopy by viewing with fixed lens and camera.
- Assisted in managing office inventory, ensuring availability of necessary materials for daily operations.
Timekeeper
ArbiterSports
Scottsdale, AZ
08.2017 - Current
- Managed game timing and penalties, ensuring accurate clock operations during matches.
- Enhanced game experience by accurately tracking and recording scores, penalties, and time during hockey matches.
- Collaborated with referees to monitor gameplay and enforce rules effectively.
- Maintained detailed records of game statistics and player performance for future reference.
- Trained new timekeepers on operational procedures and timing equipment usage.
- Mentored and trained new timekeepers in the proper procedures, techniques, and responsibilities of the role.
- Maintained a smooth flow of gameplay by efficiently resolving any technical issues related to the scoreboard or timing system.
- Increased spectator satisfaction with clear announcements of key game moments such as goals scored and penalty calls.
- Demonstrated adaptability in timekeeping across various levels of competition from youth leagues to professional games.
- Maintained paper score tabulations for permanent league records.
Lifeguard
Six Flags Hurricane Harbor
Phoenix, AZ
06.2019 - 10.2021
- Monitored pool areas to ensure guest safety and adherence to facility rules.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Responded swiftly to emergencies, administering first aid and CPR as needed.
- Responded to emergency situations in a timely, efficient manner.
- Conducted regular safety drills and training sessions with staff members.
- Enforced safety protocols, significantly reducing the risk of accidents or incidents.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
Associate's Degree in General Business - Business
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ12.2026
Skills
- Organization skills
- Customer service
- Conflict resolution
- Time management
- Telephone skills
- Data entry
- Inventory management
- Verbal and written communication
- Appointment scheduling
- Tech-Savvy
- Front desk operations
- Problem-solving
Timeline
Receptionist
A to Z Eyecare
06.2022 - Current
Lifeguard
Six Flags Hurricane Harbor
06.2019 - 10.2021
Timekeeper
ArbiterSports
08.2017 - Current
Associate's Degree in General Business - Business
Maricopa Community Colleges, Scottsdale Community College