ALYSSA JARRETT
La Sal,UT
Summary
Guest Services Supervisor leading front-desk operations, guest recovery, and team coordination in a resort setting. Guides Guest Services Associates through daily priorities, coaching, onboarding, and service standards while resolving escalated concerns with sound judgment. Partners across departments to keep workflow organized, documentation accurate, and the guest experience consistent.
Overview
1
1
Certification
4
4
years of professional experience
Work History
GUEST SERVICES SUPERVISOR
WorldMark by Wyndham
Moab, UT
01.2026 - Current
- Lead while maintaining calm, service-focused support at the front desk.
- Train and develop new associates on company policies, procedures, systems, and guest service standards.
- Resolve escalated guest concerns and complaints with professionalism, sound judgment, and a service recovery mindset.
- Partner with housekeeping, maintenance, and management to address operational needs and resolve guest issues promptly.
- Monitor guest feedback and apply insights to strengthen service delivery and the overall guest experience.
- Maintain accurate operational reporting, documentation, and team communication while supporting daily priorities and standards.
- Trained and mentored staff on customer service standards and operational procedures.
GUEST SERVICES ASSOCIATE
WorldMark by Wyndham
Moab, UT
08.2025 - 01.2026
- Managed while handling check-ins, check-outs, reservations, and owner support.
- Provided knowledgeable guidance on resort amenities, local attractions, and available services to support guest planning.
- Processed guest payments, reservations, and account transactions accurately through front desk operations.
- Coordinated with multiple departments to deliver timely assistance and smoother guest service recovery.
- Maintained accurate records and documentation while following company policies and procedures.
- Contributed to a welcoming, memorable experience for vacation owners and travelers through consistent hospitality.
- Delivered exceptional guest service, ensuring satisfaction and positive experiences for all visitors.
GARDENING SPECIALIST / GROUNDS TEAM MEMBER
Pueblo Zoo
Pueblo, CO
04.2022 - 12.2025
- Maintained public grounds, pathways, and landscaping to keep visitor areas clean, safe, and welcoming.
- Directed volunteers and labor crews on daily tasks, balancing workload and keeping work moving efficiently.
- Conducted safety inspections and addressed hazards to support policy and procedure compliance.
- Supported seasonal operations by preparing grounds for events and maintaining order during high-traffic periods.
MEMBER SPECIALIST
Sam’s Club
Pueblo, CO
12.2024 - 08.2025
- Managed member accounts, keeping customer information and records accurate and current.
- Supported account maintenance, payments, and service modifications with clear, professional follow-through.
- Consistently exceeded sales goals for credit applications and membership upgrades.
- Handled exchanges and refunds in line with company policy to support service recovery and complaint resolution.
- Educated members on promotions, services, and membership benefits in a high-volume environment.
Education
High School Diploma -
South High School
Pueblo, CO05.2006
Skills
Guest services leadership
Guest experience management
Service recovery
Employee development
Complaint resolution
Front desk operations
Training & onboarding
Scheduling & workforce coordination
Policy & procedure compliance
Operational reporting
Certification
Lead With Heart, Emerging Leaders Program, Hospitality with Heart, Operations Academy
Personal Information
Title: Hospitality Operations & Guest Services Leader
LEADERSHIP VALUE
Guest-Centered Leadership | Operational Excellence | Team Development | Accountability | Service Recovery | Continuous Improvement
Timeline
GUEST SERVICES SUPERVISOR
WorldMark by Wyndham
01.2026 - Current
GUEST SERVICES ASSOCIATE
WorldMark by Wyndham
08.2025 - 01.2026
MEMBER SPECIALIST
Sam’s Club
12.2024 - 08.2025
GARDENING SPECIALIST / GROUNDS TEAM MEMBER
Pueblo Zoo
04.2022 - 12.2025
High School Diploma -
South High School