Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Johnson

Colorado Springs,CO

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Invoice Specialist

RandstadUSA
05.2022 - 09.2022
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Conferred with clients to explore solutions to identified billing errors and enacted prompt resolutions.
  • Tracked vendor invoicing to obtain missing paperwork and complete prompt payments.
  • Contributed to strong scores on invoice audits with impeccable records.

Production Manager

Tekberry Staffing
12.2021 - 05.2022
  • Resolved issues quickly to maintain productivity goals.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.

Customer Service Representative

Spectrum
01.2017 - 04.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Education

No Degree - Medical Insurance Coding

IntelliTec College - Colorado Springs
Colorado Springs, CO
12.2022

Skills

  • Customer Account Management
  • Customer Service
  • Problem-Solving Ability
  • POS Systems and Ordering Platforms
  • Oracle EnterpriseOne
  • Invoice Preparation and Processing
  • Online Systems
  • Microsoft Office
  • Customer Satisfaction
  • High-Volume Environments
  • Process Payments
  • Review Documents

Timeline

Invoice Specialist

RandstadUSA
05.2022 - 09.2022

Production Manager

Tekberry Staffing
12.2021 - 05.2022

Customer Service Representative

Spectrum
01.2017 - 04.2018

No Degree - Medical Insurance Coding

IntelliTec College - Colorado Springs

Similar Profiles

CREATE PROFILE
Alyssa Johnson