Alyssa Johnson

• Greeted clients and pets, completed check-in and check-out processes, and maintained welcoming front-desk flow.
• Managed multi-line phone system, scheduled appointments, and directed client inquiries with accuracy.
• Coordinated medical record updates, ensuring accurate client information and treatment documentation.
• Processed payments, balanced daily transactions, and handled invoices with attention to detail.

• Advised service members on benefits, entitlements, and required documentation for personnel actions.
• Processed military personnel actions, ensuring accuracy in enlistments, promotions, transfers, and separations.
• Maintained personnel records and updated Soldier data in readiness systems with strict confidentiality.
• Prepared orders, reports, and correspondence supporting administrative readiness and compliance.

• Coordinated client communications, addressing inquiries and routing concerns to appropriate clinical teams.
• Scheduled appointments and managed calendar changes to support efficient patient flow.
• Maintained accurate client and patient records across practice management systems.
• Resolved billing and payment questions while ensuring clear client understanding.

• Processed military pay transactions while verifying entitlements, deductions, and supporting documentation for accuracy.
• Reviewed leave, separation, and promotion records to update pay actions in compliance with policy.
• Resolved pay discrepancies by researching records and coordinating corrections with finance and personnel teams.
• Reconciled payroll data against source documents to maintain accurate service member accounts.

• Applied active listening skills to identify customer needs and deliver accurate solutions.
• Navigated multiple systems efficiently to verify account information and support timely issue resolution.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.

• Handled inbound calls, resolving policy, billing, and claims questions with accurate, courteous service.
• Explained insurance coverage details clearly, helping callers understand options and next steps.
• Processed policy changes and payment requests while following established procedures and quality standards.
• Documented customer interactions in CRM systems, ensuring complete and compliant case notes.

I attended multiple AP classes including: AP CHEM, APUSH, AP Physics and AP Math. I would stay after school and tutor others in need. I also was in Army/Marine JROTC for 3 years.

Developed expertise in personnel record management, military strength reporting, and operational readiness tracking. Mastered enterprise Army human resource and pay platforms, including IPPS-Aa nd HR Pro. Trained in postal logistics, casualty tracking, and Morale, Welfare, and Recreation (MWR) support programs. Mastered enterprise Army human resource and pay platforms, including IPPS-A and HR Pro.