Summary
Work History
Education
Skills
Timeline
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Alyssa Jones

Lawrenceburg,IN

Summary

Experienced professional with a strong background in customer service and administrative roles. Proficient in program and database organization as well as calender and document management. Skilled in problem-solving with strong interpersonal communication. Committed to growing with a company and contributing to organizational success.

Work History

Apprentice Optician

Lens Crafters
Colerain, OH
2024 - Current
  • Provided product knowledge to customers regarding frames, lens options, and coatings.
  • Participated in daily team meetings to discuss sales goals and business metrics.
  • Performed administrative tasks such as documenting prescriptions and scheduling appointments.

Bookseller

Half Price Books
Greenwood, IN
2023 - 2024
  • Maintained knowledge of current promotions as well as policies regarding payment and exchanges.
  • Analyzed sales data to identify trends and adjust stocking levels accordingly.
  • Provided customer service via personal, telephone, and online communications.

Merchandise Associate

TJ Maxx, TJX Companies
Indianapolis, IN
2023 - 2023
  • Processed incoming shipments with efficiency, ensuring all products were correctly labeled and priced.
  • Executed markdowns in various departments to maintain proper inventory.
  • Facilitated store operations such as replenishing stock and managing the organization of merchandise.

Member Experience Specialist

VASA Fitness
Indianapolis, IN
2023 - 2023
  • Promoted a positive reputation of the company through connecting with members and upholding VASA operational standards and core values.
  • Collaborated with team members on sales improvement within the business.

Customer Service Representative

Peterman Brothers
Greenwood, IN
2022 - 2022
  • Performed administrative tasks such as scheduling appointments, updating client's files, and making both inbound and outbound calls.
  • Managed available appointments for clients based on the schedule of working technicians.
  • Built and maintained positive relationships with clients through five-star service.

Education

Associate of Science - Business Administration

Ivy Tech Community College of Indiana
Indianapolis, IN
05-2025

Skills

  • Information analysis
  • Program and database organization
  • Customer service
  • Interpersonal communication
  • Sales
  • Appointment scheduling

Timeline

Apprentice Optician

Lens Crafters
2024 - Current

Bookseller

Half Price Books
2023 - 2024

Merchandise Associate

TJ Maxx, TJX Companies
2023 - 2023

Member Experience Specialist

VASA Fitness
2023 - 2023

Customer Service Representative

Peterman Brothers
2022 - 2022

Associate of Science - Business Administration

Ivy Tech Community College of Indiana

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