Alyssa Kelsey
Onalaska,WI
Summary
I am an OTA student at St. Catherine University set to graduate in December of 2023. I have an interest in working in pediatrics as well as in mental health settings, but am open to other opportunities. Ultimately, it is my hope to help people gain back independence in various ways to improve their living conditions and overall life outlook.
I want to use my own personal life experience as a tool to help me work with future clients as I help them create and work towards goals. I have confidence I can use my past personal experiences to create a therapeutic rapport with those I work with.
Overview
5
5
years of professional experience
Work History
Resident Care Assistant/Medication Technician
SpringBrook Assisted Living
05.2023 - Current
- Helped residents with moving, walking, personal hygiene, and other daily activities.
- Checked on residents routinely to make sure their needs and preferences were being met.
- Administered prescribed medications to residents according to personal health care plans.
- Delivered passionate support and assistance to residents and their families.
Emergency Room Registration Clerk
Gundersen Health System
06.2022 - 05.2023
- Responsible for providing customer service to both internal and external customers regarding demographic information, insurance coverage, pre-certification and patient responsibility prior to admission and/or discharge
- Verify insurance coverage and obtain benefit information prior to admission and complete pre-certifications
- Adheres to strict customer confidentiality standards, recognizing that even acknowledgment of privileged information is prohibited
- Collect accurate demographic, guarantor, insurance and incident specific information in order to promptly register patients on computer billing systems
- Responsible for knowledge of policies and procedures relating to registration
- Keeps current on all federal, state, and third party payor insurance regulations
- Uses CWS (Clinical Work Station) and/or appropriate systems to view patient preferences to communicate with patients including those cared for by Behavioral Health
- Follow HIPPA to maintain patient confidentiality
Assistant Manager
Dunkin'
01.2022 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Shift Lead
Dunkin'
09.2020 - 12.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Crew Member
Dunkin'
03.2020 - 09.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Patient Care Technician - Surgical Floor
Mayo Clinic Health System
06.2019 - 08.2019
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Certified Nursing Assistant
SpringBrook Assisted Living
09.2018 - 06.2019
- Helped residents with moving, walking, personal hygiene, and other daily activities.
- Checked on residents routinely to make sure their needs and preferences were being met.
- Administered prescribed medications to residents according to personal health care plans.
- Delivered passionate support and assistance to residents and their families.
Education
Associate of Applied Science - Occupational Therapy Assistant
St. Catherine University
Saint Paul, MN12.2023
Extracurricular
Student Occupational Therapy Association (SOTA) - Student led campus organization designed to promote the field of Occupational therapy, stimulate professional growth of students, and provide information to the general public about occupational therapy.
Timeline
Resident Care Assistant/Medication Technician
SpringBrook Assisted Living
05.2023 - Current
Emergency Room Registration Clerk
Gundersen Health System
06.2022 - 05.2023
Assistant Manager
Dunkin'
01.2022 - 06.2022
Shift Lead
Dunkin'
09.2020 - 12.2021
Crew Member
Dunkin'
03.2020 - 09.2020
Patient Care Technician - Surgical Floor
Mayo Clinic Health System
06.2019 - 08.2019
Certified Nursing Assistant
SpringBrook Assisted Living
09.2018 - 06.2019
Associate of Applied Science - Occupational Therapy Assistant
St. Catherine University
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