Alyssa Kessler-Ent
York,Pennsylvania
Summary
Accomplished Assistant Manager with a proven track record at Family Dollar, enhancing financial accuracy and customer satisfaction. Demonstrates exceptional money handling and customer relations skills, leading to increased loyalty and minimized discrepancies. Excelled in staff supervision and team motivation, significantly improving operational efficiency and fostering a collaborative work environment.
Overview
27
27
years of professional experience
Work History
Assistant Manager
Family Dollar
09.2018 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Temp Worker
Integrity Staffing
03.2016 - 09.2018
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Helped maintain accurate production record by documenting run totals and materials used.
Bank Teller
M &T Bank
03.1998 - 08.2011
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Education
Associate of Arts - Legal Secretarial
Yorktown Business Institute
York, PA01-1991
High School Diploma -
Central York High School
York, PA06-1989
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Task Delegation
- Staff Supervision
Timeline
Assistant Manager
Family Dollar
09.2018 - Current
Temp Worker
Integrity Staffing
03.2016 - 09.2018
Bank Teller
M &T Bank
03.1998 - 08.2011
Associate of Arts - Legal Secretarial
Yorktown Business Institute
High School Diploma -
Central York High School