Alyssa K. Humphrey
Columbus,USA
Summary
Patient Access Coordinator II at The Ohio State University Wexner Medical Center, recognized for delivering exceptional customer service and effective communication. Demonstrated expertise in training new staff and optimizing processes to enhance patient experiences. Strong organizational skills and reliability in high-volume environments contribute to operational excellence. Committed to continuous learning and team success.
Overview
12
12
years of professional experience
Work History
Patient Access Coordinator II
The Ohio State University Wexner Medical Center
Columbus, OH
05.2021 - Current
- Assist patients within Family Medicine and New Primary Care Contact Center on high volume lines with scheduling and rescheduling, pre-registration and insurance verification.
- Train and assist new employees develop their skills on the new training program.
- I have been cross trained with transcription indexing new referrals within the Wexner Medical Center.
- Assist patients with problems and communicate with clinical staff in a timely manner.
Hairstylist/Receptionist
Oxana Salon & Craft Hair & Co
Nashville, TN
09.2018 - 10.2020
- Consulted with clients to determine their individual hair care needs.
- Answered phones, scheduled appointments and checked out clients.
- Performed opening and closing cleaning procedures and cash register reconciliation.
Hairstylist/Receptionist
The Blowdry Café
Upper Arlington, OH
09.2017 - 09.2018
- Consulted with clients to determine their individual hair care needs.
- Answered phones, scheduled appointments and checked out clients.
- Performed opening and closing cleaning procedures and cash register reconciliation.
Hairstylist
The Spa at River Ridge
Dublin, OH
08.2014 - 09.2017
- Consulted with clients to determine their individual hair care needs.
Shift Manager
Justice
Columbus, OH
09.2013 - 05.2015
- Consulted with customers to determine needs, personal style and find best fit item.
- Assign employees to specific duties to best meet the needs of the store.
- Opening and closing duties including managing registers and store.
Education
Cosmetology License -
Aveda Institute
Columbus, Ohio01.2014
The Ohio State University -
The Ohio State University
Newark, OH01.2013
High School Graduate -
Riverdale High School
Mt. Blanchard, Ohio01.2012
Skills
- Customer service excellence
- Effective communication
- Independent work
- Reliability and work ethic
References
References upon request.
Timeline
Patient Access Coordinator II
The Ohio State University Wexner Medical Center
05.2021 - Current
Hairstylist/Receptionist
Oxana Salon & Craft Hair & Co
09.2018 - 10.2020
Hairstylist/Receptionist
The Blowdry Café
09.2017 - 09.2018
Hairstylist
The Spa at River Ridge
08.2014 - 09.2017
Shift Manager
Justice
09.2013 - 05.2015
Cosmetology License -
Aveda Institute
The Ohio State University -
The Ohio State University
High School Graduate -
Riverdale High School