Overview
Work History
Education
Skills
Timeline
Hi, I’m

Alyssa Kilgore

Arlington,Texas
Alyssa Kilgore

Overview

5
years of professional experience

Work History

McKesson

Case Manager
03.2022 - 02.2024

Job overview

  • Investigate healthcare claims benefits
  • Review appeals and denials and further investigate if applicable
  • Speak with healthcare providers, patients, and other internal clients
  • Intake patient details to determine patient eligibility for different financial assistance they may qualify for
  • Utilize multiple different software applications
  • Follow up with patients and providers as needed.

Aetna

Health Concierge
11.2020 - 01.2022

Job overview

  • Referred patients to appropriate health care services or resources
  • Handled customer service inquiries via phone and written correspondences
  • Utilized resources to assist customer in understanding the components of their products including, accumulators, usage and balance, and cost sharing.

Innovate Auto Finance

Claims/ Title Clerk
10.2019 - 11.2020

Job overview

  • Processed all incoming title conversions
  • Maintained and perfected all titles, prepared daily and monthly loan releases
  • Preformed task utilizing ELT (Electronic Title System) Created and distributed incoming/outgoing mail and files.

ACE Hardware RSC

Claims/ Customer Service
09.2018 - 07.2019

Job overview

  • Utilized SAP, AS400 and other tools to properly bill and credit stores inventory
  • Handled 30+ inbound calls to assist in locating missing products
  • Routed all incoming calls to correct extensions.

Education

Southeast Tarrant County College
Arlington, Texas

Some College In Criminology
02.2019

University Overview

Completed coursework towards Associate of Arts (A.A.)

James Bowie High School
Arlington, Texas

Diploma
05.2018

University Overview

Skills

5 Years of experience in customer service, claims field and case management

Detail Oriented

Proficiency in Microsoft applications

Title processing

Conflict resolution

J Codes

Timeline

Case Manager
McKesson
03.2022 - 02.2024
Health Concierge
Aetna
11.2020 - 01.2022
Claims/ Title Clerk
Innovate Auto Finance
10.2019 - 11.2020
Claims/ Customer Service
ACE Hardware RSC
09.2018 - 07.2019
Southeast Tarrant County College
Some College In Criminology
James Bowie High School
Diploma
Alyssa Kilgore