Stanford Ito
Anchorage,AK
Summary
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Knowledgeable Supervisor with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Case Manager
RurAL CAP
Anchorage, AK
11.2025 - Current
- Coordinated client assessments to determine needs and develop tailored care plans.
- Monitored client progress and adjusted plans based on feedback and changing circumstances.
- Collaborated with multidisciplinary teams to enhance service delivery and support client goals.
- Facilitated access to community resources, ensuring clients received necessary support services.
- Implemented process improvements that streamlined case management workflows, increasing overall efficiency.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
Lead Guest Service Associate
Catholic Social Services CSD
Anchorage, AK
10.2024 - Current
- Supervised guest service operations, ensuring high-quality support and satisfaction for diverse clientele.
- Trained and mentored team members in customer service protocols and conflict resolution strategies.
- Implemented process improvements that enhanced workflow efficiency and reduced response times to guest inquiries.
- Developed training materials to enhance staff knowledge on community resources and service offerings.
- Resolved complex guest issues by applying problem-solving techniques and collaborating with cross-functional teams.
- Established strong relationships with community partners to enhance resource availability for guests in need.
- Fostered a welcoming atmosphere, greeting guests warmly upon arrival and offering assistance throughout their stay.
- Handled guest complaints professionally, resolving issues swiftly to maintain high satisfaction levels.
- Participated in regular team meetings focused on continuous improvement initiatives within the department.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
Supervisor
Mash Property
Anchorage, AK
09.2025 - 11.2025
- Supervised daily operations to ensure adherence to property management standards.
- Trained and mentored team members on effective property maintenance practices.
- Implemented process improvements to enhance operational efficiency across multiple properties.
- Coordinated maintenance schedules and vendor relationships for timely service delivery.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
Case Manager
Henning Inc
Anchorage, AK
03.2024 - 03.2025
- Housing clients and helping clients to look for services that help them with their living situation and help them with paper works that don't understand. Data entry of every meet up and follow up on each client weekly.
Security Officer
Allied Universal
Anchorage, AK
09.2023 - 02.2024
- Patrol the buildings keeping tenants safe and fire watch. Daily reports and helping out with other duties assigned.
Correctional Officer
North Slope Borough
Barrow, AK
06.2020 - 05.2023
- Dealing with inmates with booking them in and releasing inmate after serving time or posting bail. Doing daily reports and checking surveillance footage in inmates cells. Court escorts and information with fingerprint reports. Other duties assigned.
- Certificate:
- CPR FIRST AID EXP:8/2020
- ETT (Emergency Trauma Technician) exp:8/2020
- Mandt certification exp:7/2020
- Professionalism
- Monitored inmate activities to ensure safety and security within facility.
- Conducted regular inspections of premises to maintain compliance with regulations.
- Conducted routine and emergency head counts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Completed intake paperwork, fingerprints, and searches.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Booked new inmates into facility and processed inmates for release.
Client Advocate
North Slope Borough
Barrow, AK
04.2017 - 05.2020
- Dealing with mental health patients and taking down information while doing intake for every individual. Record keeping and also dealing with traveling arrangements. Also other duties assigned.
Office Specialist
NSB Fire Dept
Barrow, AK
04.2015 - 04.2016
- Pay rate - 24.95
- Duties- travel arrangement, timesheet, receiving report making orders for stuff needed in the office, helping with call outs if needed, closing out travels that are finished and other duties assigned.
Ramp Agent
Alaska Airlines
Barrow, AK
06.2013 - 04.2014
- Pay rate - 16.55 hour
- Duties - baggage handling, cargo handling, offloading the aircraft and loading when arrived, driving forklift and loader to stack up cargo when received, delivering cargo for stores and other duties assigned.
Cashier
Spenard Builders Supply
Barrow, AK
03.2012 - 04.2013
- Pay rate - 18.45 hour
- Duties - customer services, stocking new items that comes in everyday, making orders needed in the store and other duties assigned.
Office Clerk
Department of Treasury
Pago Pago, AS
09.2010 - 02.2012
- American Samoa pay rate - $4.95 hour
- Duties - received money from different departments, time sheets, receiving reports, processing business license, making orders for items needed in the office, deposit money at the bank daily and other duties assigned.
Education
High School Diploma -
Samoana High School
American Samoa06-2008
Skills
- Documentation (4 years)
- Case Management (1 year)
- Microsoft Office (5 years)
- Problem solving (10 years)
- Management (4 years)
- Data Entry (4 years)
- Customer Service (5 years)
- Time Management (4 years)
- Security (4 years)
- Surveillance (5 years)
- Driving (10 years)
- Law enforcement
- Social work
- Supervising experience
- Crisis Intervention
- Behavioral Health (3 years)
- Cash Handling (5 years)
- Writing Skills (10 years)
- Typing (8 years)
- Administrative Experience
- English (10 years)
- Computer Skills (10 years)
Accomplishments
- Supervised team of 8 to 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 8-10 in the development of a new homeless shelter.
Certification
- First Aid Certification July 2024 to July 2026
- CPR Certification July 2024 to July 2026
- Guard Card
- Driver's License May 2023 to October 2029
Languages
English
Full Professional
Samoan
Native or Bilingual
Timeline
Case Manager
RurAL CAP
11.2025 - Current
Supervisor
Mash Property
09.2025 - 11.2025
Lead Guest Service Associate
Catholic Social Services CSD
10.2024 - Current
Case Manager
Henning Inc
03.2024 - 03.2025
Security Officer
Allied Universal
09.2023 - 02.2024
Correctional Officer
North Slope Borough
06.2020 - 05.2023
Client Advocate
North Slope Borough
04.2017 - 05.2020
Office Specialist
NSB Fire Dept
04.2015 - 04.2016
Ramp Agent
Alaska Airlines
06.2013 - 04.2014
Cashier
Spenard Builders Supply
03.2012 - 04.2013
Office Clerk
Department of Treasury
09.2010 - 02.2012
High School Diploma -
Samoana High School