Alyssa Kimbel
Wayland
Summary
Accomplished Office Manager with a proven track record at Tri-county Family Medicine, enhancing customer satisfaction and streamlining office operations. Expert in organizational skills and office management, I significantly improved team productivity and financial accuracy. Known for exceptional customer service and adept at fostering positive relationships, my leadership directly contributed to operational excellence and client trust.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
13
13
years of professional experience
Work History
Office Manager
Tri-county Family Medicine
12.2019 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained courteous conduct during interactions with angry clients.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Assistant Manager
Arby's
08.2011 - 01.2022
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Generated repeat business through exceptional customer service.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Clerical Associate
Tri-county Family Medicine
12.2018 - 12.2019
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
Education
Associate Of Arts And Sciences - General Studies
Genesee Community College
Dansville, NY05.2014
High School Diploma - Gender Studies
Wayland Cohocton Central School
Wayland, NY06.2012
Skills
- Customer service
- Office management
- Organizational skills
- Scheduling
- Staff management
- Training and coaching
- Policy implementation
- Meeting planning
- Team leadership
- Task delegation
Timeline
Office Manager
Tri-county Family Medicine
12.2019 - Current
Clerical Associate
Tri-county Family Medicine
12.2018 - 12.2019
Assistant Manager
Arby's
08.2011 - 01.2022
Associate Of Arts And Sciences - General Studies
Genesee Community College
High School Diploma - Gender Studies
Wayland Cohocton Central School
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