Summary
Overview
Work history
Education
Skills
References
Timeline
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Alyssa King

Orlando,Florida

Summary

As a dedicated and passionate candidate with a substantial educational background in psychology, I bring a unique combination of academic preparation and hands-on experience in the mental health field. As a telehealth specialist and practitioner onboarder, my work has equipped me with practical skills in patient care, provider coordination, and healthcare systems. I am committed to advancing my knowledge and becoming a Clinical Mental Health Counselor, where I can contribute meaningfully to the well-being of others. I aim to integrate my experience with rigorous academic training, enabling me to support diverse populations and provide compassionate, evidence-based mental health care.

Overview

5
5
years of professional experience

Work history

Telehealth/Onboarding Coordinator

Virtually CALM, LLC
St. Petersburg, Florida
02.2024 - Current
  • Onboarding Healthcare Professionals: Facilitated the onboarding process for Psychologists, Doctors, Nurses, LMHCs, LCSWs, and Psychiatrists, including conducting background checks, reviewing paperwork, and preparing contracts.
  • License Credentialing: Verified and credentialed professional licenses to ensure compliance with regulatory standards.
  • System Setup & Integration: Established new providers in the patient management system and facilitated seamless integration with telehealth platforms.
  • Administrative Support: Managed emails, communicated with new hires, and addressed inquiries related to the onboarding process.
  • Front Desk Operations: Scheduled patient appointments, handled inquiries, and resolved telehealth-related technical issues.
  • Documentation Management: Distributed, processed, and filed patient paperwork, discharges, and clinical notes.

Server

Giovanni’s Italian Restaurant & Pizzeria
Orlando, FL
01.2023 - 02.2024
  • Improved customer satisfaction by providing attentive and professional service.
  • Achieved prompt resolution of complaints with diplomatic dispute management.
  • Worked efficiently under pressure during peak hours for seamless operations.
  • Upheld friendly demeanour whilst managing multiple tables simultaneously.
  • Communicated effectively with chefs to accommodate special requests or allergies in meals served.
  • Facilitated an enjoyable dining experience by being attentive and responsive to customer needs.
  • Cultivated warm relationships with regular customers fostering loyalty towards the restaurant.
  • Supported other team members during busy periods ensuring efficient operations.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.

Manager/Server

Fishhawk Pizza
Lithia, Florida
01.2020 - 01.2022
  • Duties include serving and working the front counter, at many times multitasking with both positions
  • Managed upwards 150 calls and 200 customers a day
  • I was also responsible for creating the store schedules, approving time-off request, training, hiring and termination of employees, as well as dealing with customer related issues.
  • Facilitated staff training, resulting in better customer service.
  • Boosted department efficiency by streamlining operational processes.
  • Led performance reviews, identified areas for improvement.

Education

AA - Undecided

Hillsborough Community College
Brandon, Florida
06.2019 - 05.2022

Bachelor of Science - Clinical Psychology

University of Central Florida
Orlando, Florida
08.2022 -

Skills

  • Time management
  • Effective communication
  • Team leadership
  • Training and development
  • Resilience in stressful situations
  • Patient confidentiality
  • Relationship building
  • Positive behaviour support
  • Stress management techniques
  • Attentive listening
  • Health and safety protocols
  • Microsoft Systems

References

References available upon request.

Timeline

Telehealth/Onboarding Coordinator

Virtually CALM, LLC
02.2024 - Current

Server

Giovanni’s Italian Restaurant & Pizzeria
01.2023 - 02.2024

Bachelor of Science - Clinical Psychology

University of Central Florida
08.2022 -

Manager/Server

Fishhawk Pizza
01.2020 - 01.2022

AA - Undecided

Hillsborough Community College
06.2019 - 05.2022

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Alyssa King