Alyssa Krauss
Fleetwood,PA
Summary
Dynamic Parts Specialist with a proven track record at Foley CAT, enhancing productivity by expertly managing parts issuance and leveraging technical knowledge. Demonstrates exceptional problem-solving skills and team collaboration, significantly improving customer service and operational efficiency. Skilled in forklift operation and environmental awareness, adept at exceeding company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Parts Specialist
Foley CAT
New Smithville, PA
03.2024 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Scale House Operator
Waste Mangement
Kutztown, PA
01.2021 - 02.2024
- Operated weigh scales and issued tickets when necessary.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
- Answered customer calls professionally and routed to appropriate person.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulations.
Finish Line
East Penn Manufacturing Co
Lyons, PA
06.2019 - 12.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Fleetwood Senior High School
Fleetwood, PA06.2019
Skills
- Shipping and receiving
- Technical knowledge
- Warehouse Operations
- Returns processing
- Packaging and Labeling
- Ordering parts
- Verbal and written communication
- Problem-solving skills
- Cycle counting
- Forklift Operation
- Team Collaboration
- Environmental awareness
Additional Information
References
Allie Beitler - 484-725-2262
Heather Hetrick - 610-743-0640
Jordan Moyer - 484-575-6295
Timeline
Parts Specialist
Foley CAT
03.2024 - Current
Scale House Operator
Waste Mangement
01.2021 - 02.2024
Finish Line
East Penn Manufacturing Co
06.2019 - 12.2021
High School Diploma -
Fleetwood Senior High School