Alyssa Kurzinski
Sun Prairie,WI
Summary
Dynamic Guest Service Leader at Kwik Trip with a proven track record in enhancing guest satisfaction and fostering teamwork. Skilled in complaint handling and inventory monitoring, I excel in creating a positive environment while ensuring compliance with safety standards. My exceptional communication and delegation abilities drive operational success and team cohesion.
Overview
14
14
years of professional experience
Work History
Guest Service Leader
Kwik Trip
Sun Prairie, WI
04.2012 - Current
- Delivered exceptional customer service, resolving inquiries and enhancing guest satisfaction.
- Managed daily store operations, ensuring compliance with safety and hygiene standards.
- Trained new team members on operational procedures and customer engagement techniques.
- Coordinated inventory management, optimizing stock levels to meet customer demand.
- Fostered a positive work environment by promoting teamwork and collaboration among staff.
- Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
Education
High School Diploma -
Kelvin Grove High School
BRISBANE, QLDSkills
Exceptional communication
Delegation and supervision
Guest relations
Complaint handling
Detail-oriented
Inventory monitoring
Cleaning and sanitation
Positive attitude and energy
Safe food handling
Timeline
Guest Service Leader
Kwik Trip
04.2012 - Current
High School Diploma -
Kelvin Grove High School