Alyssa Lao
Chelsea,Massachusetts
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customers' needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Guy Fieri's Kitchen and Bar
Boston, MA
06.2023 - Current
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills and calculate totals.
- Assisted in training new servers.
Lifeguard
Boys And Girls Club Of Boston
Chelsea, MA
06.2022 - 08.2023
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Responded to patron incidents in professional and timely manner.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
- Administered CPR and first-aid following best practices.
Bartender and Cook
Olde Salem Greens Golf Course
Salem, MA
02.2023 - 06.2023
- Greeted frequent visitors by name and explained new promotions.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Monitored bar inventory and promptly restocked low items before depletion.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Effectively multitasked within fast-paced environment.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
Bartender
Endicott Grille
Danvers, MA
02.2023 - 05.2023
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Waitress
Hooters
12.2021 - 12.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Achieved highest sales on numerous occasions.
- Managed over 50 customers at one time on my own.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Inspected dishes and utensils for cleanliness.
Bartender
Drinkmaster Bartending
Boston, MA
08.2022 - 08.2022
- Performed 10 drinks with different techniques in about 5 minutes. First one finished with the technique review.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Expo and Food Runner
Gustazos
10.2021 - 12.2021
- Promoted from food runner to expo in first few weeks of working.
- Provided attentive service and proactively assessed guest needs.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Assisted with bussing tables.
- Assisted wait staff with timely food delivery and guest requests.
- Delivered correct food items to tables according to order documentation.
- Assisted customers with carry-out service.
- Collaborated well with other food runners to deliver orders accurately.
Busser, Waitress, and To-Go Person
Modern Pastry Shop
07.2018 - 09.2021
- Performed quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Handled 6 tables, to-go orders, and managing drink orders at one time.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Education
Associate of Arts - Psychology
Bunker Hill Community College
Charlestown, MA06.2025
Skills
- Attentive Service
- Server Support
- Food Running
- Accurate Cash Handling
- Menu Memorization
- Cleanliness and Organization
- First Aid
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Server
Guy Fieri's Kitchen and Bar
06.2023 - Current
Bartender and Cook
Olde Salem Greens Golf Course
02.2023 - 06.2023
Bartender
Endicott Grille
02.2023 - 05.2023
Bartender
Drinkmaster Bartending
08.2022 - 08.2022
Lifeguard
Boys And Girls Club Of Boston
06.2022 - 08.2023
Waitress
Hooters
12.2021 - 12.2022
Expo and Food Runner
Gustazos
10.2021 - 12.2021
Busser, Waitress, and To-Go Person
Modern Pastry Shop
07.2018 - 09.2021
Associate of Arts - Psychology
Bunker Hill Community College
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