Deandre Llopiz
Arlington,TX
Summary
Enthusiastic student athlete dedicated to pursuing goals, promoting team player mentality and performing well under pressure. I obtain extensive experience in leadership positions and working with teams to reach an objective. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Server
Monkey Rock
12.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
Customer Service Representative
Speaking Rock Entertainment Center
03.2021 - 11.2021
- Handled over 50 customer inquiries per day and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Internship Student
District Attorney Office Of El Paso
06.2019 - 08.2019
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
- Participated in workshops and presentations related to projects to gain knowledge.
- Assisted lawyers with materials preparation for internal and external training events.
- Completed research, compiled data, and assisted in timely reporting.
Education
Some College (No Degree) - Business
Palm Beach Atlantic University - West Palm Beach
West Palm Beach, FLBachelor of Science - Business Management
The University of Texas At Arlington
Arlington, TX05.2024
Associate of Arts - Criminal Justice
El Paso Community College
El Paso, TX05.2021
Skills
- Guest Relations Management
- Guest Inquiries
- Item Promotion
- Sales Techniques
- Customer Service and Rapport
- Sales Expertise
- Attentive Service
- Guest Satisfaction
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Monkey Rock
12.2022 - 08.2023
Customer Service Representative
Speaking Rock Entertainment Center
03.2021 - 11.2021
Internship Student
District Attorney Office Of El Paso
06.2019 - 08.2019
Some College (No Degree) - Business
Palm Beach Atlantic University - West Palm Beach
Bachelor of Science - Business Management
The University of Texas At Arlington
Associate of Arts - Criminal Justice
El Paso Community College
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