Alyssa Lay
Jacksonville,NC
Summary
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining a clean and organized workspace. Looking to transition into a new field, leveraging strong interpersonal and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Bartender/Server
Loreleis
07.2024 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Host/Togo Specialist
Pizzana
09.2023 - 12.2023
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Host/Togo Specialist
Olive Garden - Darden Restaurants
04.2022 - 12.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
White Oak High School
Jacksonville, NC06-2021
Associate of Arts -
Pitt Community College
Winterville, NC05-2023
Bachelor of Science - Human Services
University of Mount Olive
Mount Olive, NC05-2026
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Complex Problem-solving
Timeline
Bartender/Server
Loreleis
07.2024 - 11.2024
Host/Togo Specialist
Pizzana
09.2023 - 12.2023
Host/Togo Specialist
Olive Garden - Darden Restaurants
04.2022 - 12.2023
White Oak High School
Associate of Arts -
Pitt Community College
Bachelor of Science - Human Services
University of Mount Olive