Alyssa Layne
Taylor,MI
Summary
I am seeking a part time or full time position.
I am motivated, dependable, and happy go lucky. I have always worked in the customer service industry mainly because I love being around people. I find comfort being the happy face or friendly voice that people encounter first. I feel that it sets a tone for a successful experience in any business! I love receptionist positions as well as office work because along with being in love with customer service I am organized and love working with others. I have also really enjoyed being a personal assistant as it allows me
To help take the load off of the business and relieve some of the stresses of having too heavy a clientele. I enjoy working under pressure and I am not easily discouraged even in difficult circumstances.
Overview
14
14
years of professional experience
Work History
Personal Assistant
Layne’s Contracting
01.2022 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
After Hours Receptionist
Napier’s Home Improvement
01.2023 - 07.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Personal Assistant
XoBrowsByMolly
05.2020 - 09.2022
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Front Desk Receptionist
American Title Company
05.2019 - 01.2020
- Opening and closing procedures, Transferring calls, Scanning, Filing, Greeting customers, Preparing closing rooms, Email correspondence, Cashier
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Receptionist
Salon Volumé
06.2015 - 05.2019
- Answering phones, Scheduling and confirming appointments, Product sales and inventory, Laundry, Opening and closing procedures, Making schedules, Cashier
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Sales And Service Coordinator
Salon West
10.2010 - 08.2011
- Answering phones, Scheduling and confirming appointments, Product sales and inventory, Mailing client letters, Opening and closing procedures, Cashier
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Assessed customer needs and developed solutions to meet needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Psychology
University Of Michigan
Dearborn, MIAssociate In Business - Business Management
University Of Maryland
Baltimore, MD06.2013
Skills
- Customer Service
- Strong Work Ethic
- Strong Communication Skills
- Strong Problem Solver
- Attention to Detail
- Time management expertise
- Detail-oriented mindset
- Appointment Scheduling
References
Available upon request.
Timeline
After Hours Receptionist
Napier’s Home Improvement
01.2023 - 07.2023
Personal Assistant
Layne’s Contracting
01.2022 - Current
Personal Assistant
XoBrowsByMolly
05.2020 - 09.2022
Front Desk Receptionist
American Title Company
05.2019 - 01.2020
Receptionist
Salon Volumé
06.2015 - 05.2019
Sales And Service Coordinator
Salon West
10.2010 - 08.2011
Psychology
University Of Michigan
Associate In Business - Business Management
University Of Maryland