Alyssa Lerch

Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

• Met customer service goals and exceeded customer expectations.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Utilized POS system to handle customer cash and credit card transactions.
• Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Worked with floor team and managers to meet wide range of customer needs.
• Learned duties for various positions and provided backup at key times.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.