Alyssa Leslie
Yulee,FL
Summary
Committed Guest Service Specialist with experience in multiple roles in hospitality and customer service. Strengths include food and beverage knowledge, resolution of guest issues, delivery of high-quality guest experiences, and fostering a welcoming environment. Successful track record of improving guest satisfaction ratings and streamlining processes for improved efficiency.
Overview
1
1
Certification
1
1
year of post-secondary education
18
18
years of professional experience
Work History
Guest Service Expert
The Ritz-Carlton, Amelia Island
Fernandina Beach, FL
06.2008 - Current
- Welcomed guests with Marriott service standards and warm hospitality.
- Assisted guests with food and beverage questions and property information.
- Processed payments using POS systems and cash procedures.
- Responsible for 1st person resolution of guest issues and problem-solving.
- Maintained clean guest areas following Marriott cleanliness standards.
- Trained new employees in customer service protocols and operational procedures.
- Developed relationships with local and frequent guests to maximize loyalty program benefits.
Education
Massage Therapy
Heritage Institute
Jacksonville , Fl 02.2009 - 12.2009
Skills
- POS systems
- Cash handling
- Loyalty programs
- Property knowledge
- Food safety
- Team training
- Problem solving
- Verbal communication
- Relationship building
- Attention to detail
- Professional appearance
- Upselling strategies
- Multitasking proficiency
- Detail-oriented
- Payment processing
- Menu knowledge
- Teamwork
- Service standards
Certification
- Servsafe
- Tips
Accomplishments
- Nomination for 5 star of the quarter
- Passing scores on multiple Forbes audits
References
References available upon request.
Timeline
Massage Therapy
Heritage Institute
02.2009 - 12.2009
Guest Service Expert
The Ritz-Carlton, Amelia Island
06.2008 - Current