Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Lewis

Midwest City,OK

Summary

Dynamic Restaurant Manager with a proven track record at Buffalo Wild Wings, excelling in team management and customer engagement. Enhanced guest satisfaction through effective conflict resolution and staff training. Implemented inventory control systems, reducing waste and optimizing stock levels, while fostering a collaborative environment that improved overall performance.

Overview

7
7
years of professional experience

Work History

Restaurant Manager

Buffalo Wild Wings
05.2024 - Current
  • Supervised daily restaurant operations to ensure efficient service and compliance with health standards.
  • Trained and mentored staff on customer service protocols and menu knowledge to enhance guest experiences.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Led team meetings to communicate goals, address challenges, and foster a collaborative work environment.
  • Resolved customer complaints promptly, ensuring satisfaction and loyalty through effective conflict management techniques.
  • Carefully interviewed, selected, trained, and supervised staff.

Restaurant Server

Hideaway Pizza
05.2024 - 10.2024
  • Delivered exceptional customer service, ensuring a positive dining experience for all guests.
  • Collaborated with kitchen staff to coordinate timely food delivery and maximize efficiency.
  • Assisted in training new servers on menu knowledge and service protocols.
  • Maintained cleanliness of dining area, adhering to health and safety regulations.

Retail Sales Associate

Target
11.2023 - 05.2024
  • Provided exceptional customer service by assisting guests with product inquiries and locating merchandise.
  • Operated point-of-sale systems efficiently, ensuring accurate transactions and cash handling.
  • Maintained visual merchandising standards, organizing displays to enhance product visibility and appeal.
  • Collaborated with team members to achieve daily sales goals, fostering a positive work environment.

Retail Store Manager

Once Upon A Child Franchise
07.2018 - 05.2024
  • Assisted in daily store operations, including inventory management and customer service.
  • Learned and applied point-of-sale systems efficiently for transaction processing.
  • Supported team members in maintaining store cleanliness and organization.
  • Engaged with customers to address inquiries and enhance shopping experience.
  • Participated in training sessions to develop product knowledge and sales techniques.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Education

Edmond Santa Fe
Edmond, OK

Associate of Applied Business - Business Management And Marketing

OSU-OKC
Oklahoma City, OK
05.2024

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Staff scheduling
  • Food service background
  • Performance improvement

Timeline

Restaurant Manager

Buffalo Wild Wings
05.2024 - Current

Restaurant Server

Hideaway Pizza
05.2024 - 10.2024

Retail Sales Associate

Target
11.2023 - 05.2024

Retail Store Manager

Once Upon A Child Franchise
07.2018 - 05.2024

Edmond Santa Fe

Associate of Applied Business - Business Management And Marketing

OSU-OKC

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