Alyssa Logan
New Port Richey,FL
Summary
A results-driven professional with experience supporting high-volume, compliance-driven environments. Adept at guiding through complex documentation requirements, resolving discrepancies, and enhancing processes. Known for building strong rapport with internal and external customers to streamline workflows and deliver an exceptional experience. Skilled in handling sensitive data with accuracy, maintaining clear communication, and proactively identifying issues to prevent delays. Proficient in multiple operational platforms and committed to providing efficient, reliable, and client-focused service.
Overview
10
10
years of professional experience
Work History
Invoice Resolution Specialist
The Bernd Group
Dunedin, FL
10.2022 - Current
- Generated and distributed 6,000+ digital invoices totaling $22.8M annually for Fortune 100 Aerospace customers.
- Addressed customer and vendor inquiries relating to billing discrepancies and payment statuses, ensuring quick resolution.
- Processed over $2M in weekly transactions, ensuring accurate recording to customer accounts using SAGE 100 ERP.
- Achieved a 92% collection efficiency through proactive follow-ups and building strong client relationships.
- Reduced payment backlog by $1.5M within three months and decreased 90-day+ aged receivables by 98%.
- Maintained aged receivables below 3% of the total account receivables by promptly addressing overdue invoices and resolving discrepancies.
- Maintained successful communication with internal clients and vendors to cultivate loyalty and satisfaction.
- Reviewed and validated purchase orders, customer invoices, and vendor invoices to ensure accuracy in amounts owed and received.
Deputy Clerk III
Central Texas College
Killeen, TX
10.2017 - 08.2022
- Handled student correspondence and tracked records related to admissions, academic progress, class rosters, required immunizations, and exams to foster office efficiency.
- Maintained strict confidentiality in accordance with the Family Educational Rights and Privacy Act (FERPA).
- Organized and tracked internal documents, applications, and transcripts and verified submittal to the Dean's office for program admission and execution to comply with predetermined guidelines.
- Streamlined data access and navigation for important data by compiling, organizing, and uploading organizational documents to the eTrieve database.
- Organized and readied admission applications compiled from eTrieve and data for submission to the Dean.
- Composed and delivered acceptance letters for qualified students for their respective programs.
- Facilitated student registration for classes, ensuring accuracy and timely enrollment.
- Provided information to prospective and admitted students via phone, email, and in person communication.
- Efficiently received and forwarded incoming communications, such as phone calls, emails, and letters to appropriate staff.
- Reviewed incoming correspondence for accuracy, completeness, and adherence to guidelines.
National and Legal Accounts Coordinator
Killeen Daily Herald
Killeen, TX
03.2017 - 10.2017
- Liaison for all major national account brands for pre-print orders to be inserted into newspaper print.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Worked diligently to resolve inquiries and complaints, promoting loyalty and enhancing operations.
- Received and published all legal notices from the City and County and published affidavits.
- Drafted and composed all outgoing correspondence and growth reports for managers.
- Created, assigned and posted daily goal objectives and leads for sales representatives.
Associate Assistant
General Dynamics Information Technology, Inc.
Camp Humphreys, South Korea
04.2016 - 01.2017
- Ensured the accuracy and integrity of personal data by cross-referencing soldier and civilian contractor profiles in Defense Enrollment Eligibility Reporting System (DEERS) with official military orders and required supporting documentation.
- Collaborated with military and civilian personnel to resolve discrepancies in records and maintain up-to-date information in DEERS.
- Managed high volumes of data entry, maintaining attention to detail and ensuring compliance with Department of Defense (DoD) standards and regulations.
- Provided customer service to soldiers, civilian contractors, and their dependents ensuring proper issuance of Department of Defense identifications cards.
- Maintained confidentiality by accurately filing and storing sensitive soldier and civilian contractor paperwork in accordance with military guidelines.
Education
Associate of Arts - Communications
University of South Florida
Tampa, FL06.2015
Skills
- Invoice Processing
- Attention to Detail
- Discrepancy Resolution
- Cash Flow Management
- Customer Relationship Management
- Analytical Thinking
- Team Collaboration
- Integrity and Confidentiality
- Organizational Skills
Timeline
Invoice Resolution Specialist
The Bernd Group
10.2022 - Current
Deputy Clerk III
Central Texas College
10.2017 - 08.2022
National and Legal Accounts Coordinator
Killeen Daily Herald
03.2017 - 10.2017
Associate Assistant
General Dynamics Information Technology, Inc.
04.2016 - 01.2017
Associate of Arts - Communications
University of South Florida