Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dispatcher
Valued Relationships Inc.
02.2016 - Current
Improved response times by efficiently prioritizing and dispatching emergency calls.
Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
Worked effectively in fast-paced environments.
Proven ability to learn quickly and adapt to new situations.
Managed time efficiently in order to complete all tasks within deadlines.
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Receptionist
Red Roof Inn
01.2008 - 02.2016
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
No Degree - Event Planning
Sinclair Community College
Dayton, OH
High School Diploma -
West Carrollton High School
West Carrollton, OH
05.2013
Skills
Database Management
Work Order Management
Data Entry
Prioritizing Calls
Customer Relations
Microsoft Word Mastery
Excel Shortcuts
IF Statements
Advanced Formulas
Logical Functions
Operations in Access
Operations in PowerPoint
Certification
Hospitality Reception and Service Specialist, Sinclair Community College - 2022
Timeline
Dispatcher
Valued Relationships Inc.
02.2016 - Current
Receptionist
Red Roof Inn
01.2008 - 02.2016
No Degree - Event Planning
Sinclair Community College
High School Diploma -
West Carrollton High School
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