Alyssa Lopez
West Jordan ,Utah
Summary
Dynamic sales and customer service professional with a proven track record at Lids Locker Room, excelling in relationship building and problem resolution. Skilled in developing effective sales strategies, I consistently exceeded targets while fostering team development and enhancing customer satisfaction through active listening and critical thinking.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Prospect Airport Services
12.2024 - Current
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Attended industry events and conventions to expain sales opportunities.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Achieved consistent customer service excellence, maintaining positive attitude under pressure.
- Provided exceptional customer service, resolving account issues promptly and professionally.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Sales Manager
Lids Locker Room
Sandy, UT
10.2024 - 03.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Manager
Foot Locker
Sandy, UT
01.2024 - 10.2024
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Bingham High School
South Jordan, UT05.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Problem resolution
- Customer relations
- Team development
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Prospect Airport Services
12.2024 - Current
Sales Manager
Lids Locker Room
10.2024 - 03.2025
Manager
Foot Locker
01.2024 - 10.2024
Bingham High School