Alyssa Lucero
Amarillo,TX
Summary
Motivated and detail-oriented full-time student pursuing an education in both Business Administration and Nursing, with the goal of building a strong foundation for a future in healthcare. Brings extensive experience in banking, bookkeeping, and customer service, demonstrating exceptional organizational skills, accuracy, and professionalism in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Panhandle Eye Group
09.2025 - Current
- Responsible for managing patient scheduling and appointment coordination to optimize office workflow, developing proficiency in electronic health record (EHR) systems for accurate patient data management, and ensured compliance with HIPAA regulations while handling sensitive patient information.
Customer Service Representative II
Amarillo National Bank
12.2024 - 09.2025
- Responsible for the same obligations as CSR 1 and additional tasks that include assisting the Customer Service Supervisor, additional filing and documentation responsibilities, and opening more advanced bank accounts. This position is designated as the lead CSR position.
Customer Service Representative I
Amarillo National Bank
03.2023 - 12.2024
- Responsible for opening accounts and selling bank products, as well as aiding in advanced customer inquiries. The position also included bookkeeping responsibilities and ensuring all interactions are documented properly. Managed and ordered brochures for the branch.
FT Morning Teller
Amarillo National Bank
09.2022 - 03.2023
- Responsible for independently opening the branch which included preparing cash drawers and opening the drive through to customers, and handling customer inquiries.
PT Teller
Amarillo National Bank
02.2022 - 09.2022
- Responsible for handling banking transactions and aiding basic banking inquiries.
Team Lead
Texas Tea
07.2021 - 02.2022
- Responsible for serving tea as well as overseeing staff schedules, managing shifts, and ensuring all registers are closed accurately.
Deli Clerk
United
04.2021 - 07.2021
- Responsible for food preparation and maintaining cleanliness. Obtained skills in independent work as well as working collaboratively with other team members.
Team Member
Chick-Fil-A
09.2019 - 04.2021
- Trained to work register, handle food and lobby.
Team Member
Braum’s
02.2018 - 09.2019
- Trained to work register, drive through, stock inventory, and handle ice cream and food preparation.
Education
Associates - Business Administration
Amarillo College
01-2026
High School Diploma -
Randall High School
06.2021
Skills
- Bookkeeping
- Microsoft Office 365 including Word, Excel, PowerPoint, and Teams
- Business social media
- Effective communication
- Phone etiquette
- Leadership
- Flexible and adaptable
- Time efficient, able to meet deadlines
- Experience in managing staff and inventory
- Front desk operations
- Insurance verification
- Letter preparation
ADDITIONAL WORK EXPERIENCE
Notary Amarillo National Bank
- MARCH 2025 - SEPTEMBER 2025
Social Media Ambassador Amarillo National Bank
- JUNE 2023 - SEPTEMBER 2025
Supply Coordinator Amarillo National Bank
- JUNE 2024 - SEPTEMBER 2025
Timeline
Medical Receptionist
Panhandle Eye Group
09.2025 - Current
Customer Service Representative II
Amarillo National Bank
12.2024 - 09.2025
Customer Service Representative I
Amarillo National Bank
03.2023 - 12.2024
FT Morning Teller
Amarillo National Bank
09.2022 - 03.2023
PT Teller
Amarillo National Bank
02.2022 - 09.2022
Team Lead
Texas Tea
07.2021 - 02.2022
Deli Clerk
United
04.2021 - 07.2021
Team Member
Chick-Fil-A
09.2019 - 04.2021
Team Member
Braum’s
02.2018 - 09.2019
Associates - Business Administration
Amarillo College
High School Diploma -
Randall High School