Alyssa Lundy
Covington,GA
Summary
Resourceful Referral Coordinator known for high productivity and efficient task completion. Skilled in managing patient referrals, coordinating with healthcare providers, and ensuring accurate record-keeping. Excel in communication, problem-solving, and time management to enhance operational efficiency and patient satisfaction. Committed to maintaining confidentiality and providing exceptional service in fast-paced environments.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Referral Coordinator
Rockdale Family Practice
Conyers, Georgia
04.2025 - Current
- Coordinated patient referrals to specialists and healthcare providers efficiently.
- Processed insurance authorizations and verified patient eligibility for services.
- Managed appointment scheduling and follow-up communications for patients.
- Collaborated with medical staff to ensure accurate patient information transfer.
- Assisted patients in understanding referral processes and next steps clearly.
- Updated referral tracking systems to reflect current patient statuses regularly.
- Communicated regularly with patients regarding their care plans following a referral.
- Answered questions and resolved concerns raised by both patients and specialists.
- Adhered to HIPAA regulations when handling confidential patient information.
- Reviewed data obtained from referring physicians for completeness and accuracy.
- Created reports on referral activity and outcomes.
- Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
Medical Assistant
Rockdale Family Practice
Conyers, Georgia
06.2023 - Current
- Administered injections, medications, and treatments under physician supervision.
- Conducted routine vital sign checks and prepared patients for examinations.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Assisted in patient intake and documented medical histories accurately.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Coordinated appointment schedules to optimize physician availability and patient flow.
- Managed medical supply inventory to ensure availability for daily operations.
- Supported clinical staff with various administrative tasks and documentation processes.
- Implemented infection control procedures in compliance with health regulations.
- Communicated effectively with patients to address concerns and provide support.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Recorded detailed notes during patient visits for accurate medical records. during patient visits.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Administrative Assistant
Alacrity Solutions
Conyers, Georgia
06.2016 - 10.2023
- Facilitated communication with clients and vendors to support seamless business operations.
- Provided administrative support throughout project planning and execution phases.
- Trained new staff on daily office procedures and software tools.
- Maintained filing systems that improved document management and retrieval efficiency.
- Organized filing systems for physical and electronic documents, ensuring accurate and confidential record-keeping.
- Managed confidential documents securely in an organized fashion according to established protocol.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Facilitated communication between different departments within the organization.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed database systems containing customer contact information.
- Processed invoices for payment using accounting software applications.
Education
High School Diploma -
Eastside High School
Covington, GA05-2016
High School Diploma -
Newton College And Career Academy
Covington05-2016
Associate of Science - Healthcare Science
Georgia State University
Atlanta, GA08-2026
Skills
- Referral coordination
- Appointment scheduling
- Medical documentation
- Regulatory adherence
- Patient care support
- Data entry
- Cross-functional collaboration
- Time management
- Multitasking
- Patient communication
- Client support
- Reliable team member
Certification
- CNA
- CMA
Timeline
Referral Coordinator
Rockdale Family Practice
04.2025 - Current
Medical Assistant
Rockdale Family Practice
06.2023 - Current
Administrative Assistant
Alacrity Solutions
06.2016 - 10.2023
High School Diploma -
Eastside High School
High School Diploma -
Newton College And Career Academy
Associate of Science - Healthcare Science
Georgia State University