Alyssa Mach
Ravenna,OH
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
6
6
years of professional experience
Work History
Billing Specialist
Kinetico Quality Water
Newbury , OH
05.2024 - Current
- Process billing statements for customer accounts using Salesforce.
- Review and resolve billing discrepancies with customers promptly.
- Respond to customer inquiries regarding billing questions and concerns efficiently.
- Generate monthly billing reports to track account statuses and payments received.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Maintain accurate records of payments and transactions in financial systems.
Assembly Associate / Special Projects
Kinetico Water Systems
Newbury, OH
11.2021 - 05.2024
- Assembly of softener valves, brine valves, mach bypass, and push pull valves.
- Conducting of internal audits and determining corrective action plans.
- Designing PFMEA's and Control Plans based on knowledge of past experiences
- Assistance in disassembling returned product and documenting return data
- Generating and maintaining a QMS data base system
- Constructing a controlled document revision system
- Revision and creation of job instructions
- Generating training materials
Cosmetologist
Rejuvenate Salon and Spa
Streetsboro, OH
02.2021 - 11.2021
- Working with hair, such as cut, shampoo, style, and color.
- Preforming chemical services with solutions, such as bleaches and dyes
- Providing skin care treatments, such as massages, and facials, while using a variety of lotions and creams
- Caring for nails, such as softening and trimming cuticles, shaping nails, and applying nail polish
- Keeping my work area and equipment clean and sanitary as per state board laws.
Team Member
Burger King
Streetsboro, Ohio
02.2020 - 02.2021
- Operated point-of-sale systems and processed transactions accurately.
- Trained new employees on store policies and operational procedures.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
Some College (No Degree) - Bachelor of Business Administration
Kent State University
Kent, OHSome College (No Degree) - Associate of Applied Business
Kent State University
Kent, OH12-2025
High School Diploma -
James A. Garfield
Garrettsville, OH06.2021
Cosmetology License - Cosmetology
Maplewood Career Center
Ravenna, OH06.2021
Skills
- Computer skills
- Communication skills
- Time management
- Precision and Accuracy
- Adaptability
- Data entry
- Internal auditing
- Quality assurance
Timeline
Billing Specialist
Kinetico Quality Water
05.2024 - Current
Assembly Associate / Special Projects
Kinetico Water Systems
11.2021 - 05.2024
Cosmetologist
Rejuvenate Salon and Spa
02.2021 - 11.2021
Team Member
Burger King
02.2020 - 02.2021
Some College (No Degree) - Associate of Applied Business
Kent State University
High School Diploma -
James A. Garfield
Cosmetology License - Cosmetology
Maplewood Career Center
Some College (No Degree) - Bachelor of Business Administration
Kent State University