ALYSSA MANG
Chicago,IL
Summary
Over 7 years in banking industry, extensive understanding of operational, compliance requirements and procedures. As an experienced Relationship Banker, I’m bringing in financial knowledge and exceptional customer service from fast-paced settings.
Overview
12
12
years of professional experience
Work History
Relationship Banker
Wintrust Bank
2025.01 - Current
- Opening accounts, performing account maintenance and assisting with digital products for personal and business customers.
- Assisting customers with loan applications and providing supporting documentations in a timely manner.
- Quickly learned new systems to streamline daily banking operations through proficient use of different applications (FIS, Salesforce, CPS
Teller) and adherence to bank policies. - Recognizing potential fraud and managing other risks while actively practicing loss prevention.
- Handles and escalates calls professionally, effectively resolving issues and ensuring client satisfaction at all times.
- Building lasting relationships with new and existing clients to best tailor their financial needs.
- Collaborating with business partners (Mortgage, Wealth Management, Treasury Management, Small Business Consumer and Commercial Lending) to connect clients to experts who can help with other specialized needs.
- Maintaining strong knowledge of bank new procedures, products, services, and regulatory requirements to assist staff members with questions.
- Support community and bank networking events.
Vault Teller/ Personal Banker
Frost Bank
2023.04 - 2025.12
- Leveraged advanced knowledge of banking products/services and partners with other lines of business to deliver custom solutions that effectively addressed customer focused needs.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services including wire agreements.
- Provided coverage in both personal banking and teller services while meeting consumer banking requirements standards.
- Enhanced cash management efficiency by implementing streamlined vault processes and procedures.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
Teller
First Community Credit Union
2018.01 - 2023.03
- Exceed referrals on opening new accounts to assist personal bankers achieve their monthly goals.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed all teller services including deposits, payments, and check cashing, while following the policy, guidelines and regulations.
- Trained new tellers on proper procedures and policies.
Customer Service Representative
Kroger
2014.03 - 2018.10
- Trained, monitored, and coached new hires on all front end policies and procedures resulting in stronger staff development and increased productivity.
- Followed established policies and procedures for Western Union, money transfers, money orders, licenses, utility payments and gift cards.
- Answered constant flow of customer calls with minimal wait times and responded proactively and positively to rapid change.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided back-up coverage for the service operations manager in their absence.
Education
Bachelor of Arts - Communication - Advertising
University of Houston
Houston, TX12.2022
Skills
- Exceptional Customer Service Skills
- Relationship Building and Management
- Attention to Detail
- Ability to Work Independently
- Multitasking Abilities
- Banking Operations
- Teamwork and Collaboration
- Problem-Solving
- Financial Product Knowledge
- Excellent Written and Oral Communication
- Office Management
- Cash Handling
Timeline
Relationship Banker
Wintrust Bank
2025.01 - Current
Vault Teller/ Personal Banker
Frost Bank
2023.04 - 2025.12
Teller
First Community Credit Union
2018.01 - 2023.03
Customer Service Representative
Kroger
2014.03 - 2018.10
Bachelor of Arts - Communication - Advertising
University of Houston