Alyssa Manzella
ET Family Travel
Manorville,NY
1
Certification
18
years of professional experience
Business professional with focus on team collaboration and achieving results. Demonstrated ability to adapt to changing needs and drive impactful outcomes. Strong skills in metric-driven management, strategic planning, and process optimization. Reliable and effective in coordinating teams and resources to meet organizational goals.
Work History
Center Manager
5 Years 5 Months- Oversaw daily operations of 4 office locations, up to 10 providers, and 35 staff members, ensuring compliance with healthcare regulations and standards.
- Managed team performance, fostering a culture of collaboration and continuous improvement.
- Implemented process enhancements, optimizing patient flow and reducing wait times.
- Developed training programs for staff to improve service delivery and operational efficiency.
- Analyzed key performance indicators to drive strategic decision-making and resource allocation.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
Technician Supervisor
4 Years 3 Months- Coordinated technician staff and physician schedules to guarantee optimum duty coverage.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Scheduled and taught in class and online courses to increase learning opportunities.
Technician/Medical Scribe
3 Years 4 Months- Accompanied physicians through day in fast-paced, stressful environments.
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar and spelling, and selected appropriate ICD-10 and CPT codes for records.
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
- Used iMedicware to input information into computerized patient record system. Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as visual acuity and medical history.
Travel Advisor
4 Years 2 Months- Developed customized travel itineraries based on client preferences and budget constraints.
- Provided expert advice on destination attractions, travel insurance, and local customs.
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Booked transportation using booking engines, made hotel reservations and collected payments to optimize trip planning.
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
Emergency Medical Technician-Basic
10 Years 1 Month- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
- Administered basic life support to patients at scene, en route to hospital and pre-hospital settings.
- Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
Front Desk Receptionist
1 Year 5 Months- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Checked patient data including insurance and demographics to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
Education
High School Diploma
Skills
Office support (phones
faxing
filing)
Adept multi-tasker
Medical office administration
Medical terminology expert
EMR / EHR
Excellent customer service
Administrative tasks
Travel industry experience
Certification
- Ophthalmic Scribe Certification - 2017
Timeline
Travel Advisor
ET Family Travel
06.2022 - CurrentRead More
Center Manager
SightMD
03.2021 - CurrentRead More
Technician Supervisor
SightMD
12.2016 - 03.2021Read More
Technician/Medical Scribe
SightMD
08.2013 - 12.2016Read More
Front Desk Receptionist
Peconic Ophthalmology
03.2012 - 08.2013Read More
Emergency Medical Technician-Basic
Riverhead Volunteer Ambulance Corps
05.2008 - 06.2018Read More
Riverhead Senior High School
High School Diploma
Read More