Alyssa Martin
Whittier,CA
Summary
Quality Receptionist with a track record of enhancing customer satisfaction at Bark City and previous office jobs. Skilled in Office Administration and maintaining a positive mindset, problem-solving and always working to improve my customer service and receive feedback! Ability to manage schedules efficiently, ensuring a welcoming environment for all visitors and their pups!
Overview
3
3
years of professional experience
Work History
Receptionist
Bark City
Huntington Beach, CA
04.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed day care/boarding appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Receptionist
Posh Pooch Grooming
Seal Beach, CA
10.2023 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Hotel Receptionist
Petsmart Dog Hotel
Whittier
01.2023 - 08.2023
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies and treats!
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception for all dog owners/customers.
- Contributed to a positive work environment by maintaining a professional demeanor and collaborating effectively with team members.
Receptionist
Fullerton Animal Hospital
Fullerton, CA
06.2021 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Education
Associates - Veterinary Technology
Cal State Fullerton
Fullerton Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Scheduling appointments
- Office Administration
- Schedule Management
- Professional Demeanor
- Calendar Management
- Typing Speed
- Service-oriented mindset
- Tech-Savvy
- Performance Improvement
- Customer Service
- Attention to Detail
- Problem-Solving
- Punctual and Reliable
- Microsoft Office
- Call Answering and Routing
Languages
English Spanish
Native or Bilingual
Timeline
Receptionist
Bark City
04.2024 - Current
Receptionist
Posh Pooch Grooming
10.2023 - 04.2024
Hotel Receptionist
Petsmart Dog Hotel
01.2023 - 08.2023
Receptionist
Fullerton Animal Hospital
06.2021 - 12.2022
Associates - Veterinary Technology
Cal State Fullerton