Hi, I’m
Alyssa Martin-Rowean
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Collaborative and committed to creating a space where innovation flourishes, collaborations thrive, and members feel a genuine sense of belonging.
Overview
6
years of professional experience
Work History
Downtown Works
Community Coordinator
08.2023 - Current
Job overview
- Maintains cleanliness and ensure everything is in fine working order
- Plan and launch community initiatives to create connections between members of different organizations. Including targeted member introductions, running networking events, and managing communications within the space and through digital vehicles.
- Build relationships with members- whether its building relationships, conflict resolution or gathering feedback to improve the space.
Ironside Fish and Oyster
Host
09.2021 - 08.2023
Job overview
- Implemented proactive customer service techniques resulting in a 20% increase in customer retention rates.
- Collaborated with the restaurant team to ensure seamless coordination between waitstaff, kitchen, and management, resulting in a 98% satisfaction rate among guests.
- Conducted regular training sessions for new hosts on best practices for ensuring a positive and hassle-free customer experience.
Coasterra
Lead host
07.2020 - 08.2021
Job overview
- Streamlined host team operations and decreased wait times by 20% through effective delegation and process improvements, resulting in a 5-point increase in customer satisfaction scores
- Facilitated successful communication between kitchen staff and servers to ensure timely delivery of meals for up to 600 guests per shift.
- Demonstrated exceptional leadership skills by achieving promotion to Lead Host within six months of joining the team, impressing management with my ability to maintain high standards while efficiently managing a team
Free People
Senior Stylist
10.2017 - 07.2020
Job overview
- Implemented a personalized styling program for top-spending clients, resulting in an average of $1,000 per client per month and a 30% increase in overall sales
- Collaborated with the buying team to curate seasonal trend collections, leading to a 25% increase in average transaction value and positive customer feedback
- Achieved promotion from stylist to senior stylist in November 2018, becoming a store and district leader in sales
Education
San Diego State UniversitySan Diego, California
Marketing with specialization in Integrated Marketing Communications
05.2022
Skills
- Microsoft Office (Excel, Word, PowerPoint)
- Social Media Management
- Event Oversight
- Business Partnerships
- Relationship Building
- Customer Service
- Administrative Tasks
Timeline
Community Coordinator
Downtown Works
08.2023 - Current
Host
Ironside Fish and Oyster
09.2021 - 08.2023
Lead host
Coasterra
07.2020 - 08.2021
Senior Stylist
Free People
10.2017 - 07.2020
San Diego State University
Marketing with specialization in Integrated Marketing Communications
Volunteer Experience
Labs and Friends, San Diego, California, Volunteer, 05/2019, Present, Assisted 50+ potential dog adopters in completing adoption applications and answered questions about our adoptable dogs, resulting in a 30% increase in successful adoptions.
Volunteer Experience
Labs and Friends, San Diego, California, Volunteer, 05/2019, Present, Assisted 50+ potential dog adopters in completing adoption applications and answered questions about our adoptable dogs, resulting in a 30% increase in successful adoptions.
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