Alyssa Mcfadden
Fredericksburg,VA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Sales Representative
The Backyard Solution
03.2023 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Utilized social media platforms to engage with potential customers and build brand awareness.
DELI/BAKERY ASSOCIATE
Walmart
09.2023 - 03.2024
- Sliced and weighed deli meats and cheeses for customer purchase
- Performed necessary opening and closing duties such as cleaning surfaces, organizing supplies
- Monitored food safety guidelines and ensured proper sanitation of work areas
- Wrote out and prepared deli tray and special orders
- Took orders, answered questions, and performed suggestive selling
- Greeted customers in a friendly manner, promptly taking deli orders
PERSONAL SHOPPER
Walmart
01.2021 - 08.2023
- Demonstrated strong organizational skills by managing multiple client orders simultaneously
- Received work assignments from order system to fill orders
- Displayed excellent problem solving abilities when resolving customer complaints
- Assisted with collection, loading, and acceptance of payment for pick-up and delivery orders
- Stored product correctly in staging area, following safety guidelines
- Ensured a safe working environment free from hazards or risks
- Answering phone and operating computer programs to check orders, correct them or cancel them
- Operated cash register and accurately processed payments, returns, and exchanges
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
Education
High School Diploma -
Penn Foster High School
Scranton, Pennsylvania08-2021
Skills
- Stock Rotation
- Food Safety
- Visual Merchandising
- Quality Control
- Food Allergen Awareness
- Refund Processing
- Cash Handling
- Cash Register Operation
- Inventory Management
- Sales closing
- Complex Problem-solving
Timeline
DELI/BAKERY ASSOCIATE
Walmart
09.2023 - 03.2024
Sales Representative
The Backyard Solution
03.2023 - Current
PERSONAL SHOPPER
Walmart
01.2021 - 08.2023
High School Diploma -
Penn Foster High School
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