Alyssa McTaggart
Fremont,MI
Summary
Organized and dependable individual with a proven track record of juggling multiple priorities and taking on additional responsibilities to ensure team success. Detail-oriented, collaborative, and possessing strong organizational and problem-solving abilities. Diligent Lead Customer Service Representative seeking new opportunity. Demonstrated ability to handle customer inquiries effectively and resolve complex issues.
Overview
8
8
years of professional experience
Work History
Lead Customer Service Representative
Fifth Third Bank
11.2022 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Exceeded performance targets regularly by maintaining a high level of productivity and consistently delivering results.
- Performing audits to meet compliance requirements.
- Ensured a high level of customer service by promptly addressing inquiries and resolving issues related to vault transactions.
- Supervised daily cash balancing activities, identifying discrepancies and addressing issues promptly.
- Boosted revenue by upselling products and providing personalized recommendations based on client needs.
- Streamlined communication between departments for improved efficiency and customer experience.
- Maintained up-to-date knowledge of product and service changes.
- Handled inbound calls to provide callers with product and service information, emphasize product features and benefits and generate quotes.
- Established and maintain strong relationships with customers through outbound calling, meeting call goals every month over 100%.
- Exceeding referrals YTD which include promoting and offering products tailored to the customers needs.
Cashier/Client Services
Lewis Farm Market & Zoo
09.2017 - 11.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions.
- Built relationships with customers to encourage repeat business.
Education
Associate of Sciences And Arts - General Studies
Muskegon Community College
Muskegon, MI05.2023
Skills
- Customer Service
- Performance Metrics
- Microsoft Word
- Excel
- Retention
- Adaptability
- Leadership
- Communication
Timeline
Lead Customer Service Representative
Fifth Third Bank
11.2022 - Current
Cashier/Client Services
Lewis Farm Market & Zoo
09.2017 - 11.2022
Associate of Sciences And Arts - General Studies
Muskegon Community College