Alyssa Meddings
Santa Clara,CA
Summary
Dynamic Patient Service Representative with a proven track record at Sutter Health, excelling in patient record management and effective communication. Recognized for enhancing customer satisfaction and training new staff, while ensuring HIPAA compliance and accurate insurance verification. Adept at problem-solving and maintaining high-quality service standards in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Sutter Health
01.2020 - Current
- Delivered exceptional customer service by addressing patient inquiries and concerns.
- Explained procedures and services to patients with professionalism and courtesy.
- Verified insurance eligibility and coverage for all patients accurately.
- Maintained patient records in compliance with HIPAA regulations.
- Trained new staff on filing systems, phone etiquette, and office responsibilities.
CVS Department Lead / Clerk
CVS
04.2018 - 12.2020
- Collaborated with senior management on strategic initiatives that impacted the overall business objectives.
- Managed daily operations within budget constraints while ensuring quality standards were met.
- Maintained continuous watch on security concerns, employee performance and customer service standards.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Education
High School Diploma -
Mesa Verde High School & Another Choice Charter
Citrus Heights, CA05.2017
Skills
- Patient record management
- Customer service
- Data entry
- Effective communication
- Time management
- Problem solving
- Attention to detail
- Medical billing
- Check-in coordination
- Medicaid
- Patient education
- HIPAA compliance
- Office administration
References
References available upon request.
Timeline
Patient Service Representative
Sutter Health
01.2020 - Current
CVS Department Lead / Clerk
CVS
04.2018 - 12.2020
High School Diploma -
Mesa Verde High School & Another Choice Charter
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