Krista Searles
Mesquite,NV
Summary
Dedicated patient service representative with a strong focus on fostering patient satisfaction and streamlining scheduling processes. Adept at managing electronic health records and ensuring HIPAA compliance, contributing to a welcoming and efficient healthcare environment.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
Mesa View Medical Group
Mesquite, Nevada
03.2026 - Current
- Schedule appointments and manage patient records using electronic health systems.
- Coordinate with patients and healthcare professionals to effectively address patient needs.
- Welcomed patients at the front desk with a friendly demeanor., fostering a welcoming environment at Mesa View Medical Group.
- Handle patient complaints professionally, contributing to improved satisfaction.
- Assist patients with completion of medical forms and records.
- Educate patients about available services, procedures, and health resources.
- Obtain necessary authorizations and identification to release confidential medical records.
- Maintained accurate records of services provided during each visit or procedure.
- Adhered to strict HIPAA regulations when handling confidential patient information.
Instructional Assistant
Beaver Dam Elementary School
Littlefield, AZ
09.2025 - Current
- Provided tailored support to students with individualized learning plans, boosting academic progress.
- Managed classroom behavior and assisted in lesson preparation for seamless instructional delivery.
- Collaborated with staff to design engaging activities fostering student participation.
- Documented student data and behaviors for discussions with special education teachers.
- Supervised students during recess and lunch, ensuring constant safety compliance.
- Maintained a clean, organized classroom environment to enhance learning conditions.
- Handled confidential information, ensuring compliance with FERPA guidelines.
Instructional Assistant
Charles Hughes Middle School
Mesquite, NV
09.2024 - 05.2025
- Supported students in implementing Individualized Educational Plans and accommodations in general classroom.
- Collaborated with special education teacher to monitor and support student progress.
- Documented student data and behaviors for review and strategy discussion with special education teacher.
- Ensured compliance with FERPA guidelines when handling confidential information.
Instructional Assistant
J.L. Bowler Elementary School
Mesquite, NV
04.2021 - 09.2024
- Collaborated with Special Education teacher to enhance student support and instructional strategies.
- Monitored and assisted students in alignment with Individualized Education Plans to promote academic success.
- Assist educators while in the classroom with various academic activities.
- Record data from students according to their individual academic goals and behaviors and discuss the data with the Special Education teacher.
- Completed and passed the Parapro Praxis exam in order to obtain certification.
- Maintained accurate student files in accordance with FERPA regulations.
Scheduling/Patient Service Rep.
Mesa View Medical Group
Mesquite, NV
10.2019 - 03.2021
- Scheduled patients and communicated prescription and illness updates to providers via EMR, ensuring timely care.
- Resolved patient issues and proactively supported patient needs to maintain high standards of customer service.
- Assisted with front desk operations to check in and check out patients, and collect copays during staff shortages.
- Adhered to strict HIPAA regulations when handling confidential patient information.
Front Office
Speech Therapy Center of Excellence
Las Vegas, NV
05.2019 - 08.2019
- Checked in patients using Practice Perfect EMR system, ensuring accurate data entry and efficient patient flow.
- Verified insurances and collected copays, contributing to timely revenue cycle management.
- Released medical records to authorized clientele using PHI, maintaining compliance with privacy regulations.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Scheduled follow up therapy appointments.
- Built and adjusted therapist's schedules.
- Demonstrated understanding of payment posting procedures.
Referral Specialist
Advanced Orthopedics & Sports Medicine
Las Vegas, NV
02.2017 - 09.2018
- Facilitated seamless communication between healthcare providers and patients to streamline referral processes.
- Coordinated patient referrals to enhance continuity of care and optimize service efficiency.
- Received and processed physician referrals via fax or email for appointment scheduling.
- Scheduled appointments for patients through direct calls, ensuring timely access to services.
- Scanned referrals into electronic medical records for accurate patient tracking.
- Sent referrals to imaging facilities for necessary x-rays, enhancing diagnostic capabilities.
- Utilized electronic health record systems to monitor and update patient referral statuses.
- Educated patients on referral procedures and available orthopedic services to improve understanding and access.
- Maintained strict confidentiality when handling patient data according to HIPAA regulations.
Scheduling Coordinator
Desert Orthopaedic Center
Las Vegas, NV
10.2014 - 02.2017
- Managed scheduling of patient appointments using EMR system, ensuring efficient access to specialized care.
- Coordinated patient scheduling for over twenty specialized orthopedic physicians, optimizing appointment flow.
- Assisted patients with patient portal to streamline online paperwork for improved patient experience.
- Studied orthopedic health issues and procedures to enhance patient care.
- Handled sensitive information confidentially in accordance with HIPAA regulations.
Scheduling Coordinator
Desert Radiologists
Las Vegas, NV
09.2011 - 10.2014
- Coordinated patient scheduling based on referrals from physicians' offices and patient calls, ensuring efficient flow of appointments.
- Scheduled for all types of radiological procedures.
- Facilitated lab orders for patients prior to procedures, supporting timely and effective diagnostics.
- Communicated with patients' physicians and radiology facilities to obtain external films and reports, enhancing patient care continuity.
- Utilized McKesson RIS system for managing radiology information.
- Handled sensitive information confidentially in accordance with HIPAA regulations.
Education
Certificate of Completion - Medical Billing And Coding
Preppy
05-2026
Associate of Arts - Education And Special Education
Western Governors University
Salt Lake City, UT04-2025
Diploma -
Royal High School
Simi Valley, CA06-2004
Skills
- Patient scheduling
- Communication skills
- Patient record management
- Insurance verification
- Payment processing
- Data documentation and protection
- HIPAA compliance
- Customer service and support
- Conflict resolution
- Patient follow-up
- Interpreting physician orders
- Office administration
- Reception management
- Healthcare industry knowledge
- Admissions processes
- Communication skills
- Communication skills
- Admissions processes
Timeline
Patient Service Representative
Mesa View Medical Group
03.2026 - Current
Instructional Assistant
Beaver Dam Elementary School
09.2025 - Current
Instructional Assistant
Charles Hughes Middle School
09.2024 - 05.2025
Instructional Assistant
J.L. Bowler Elementary School
04.2021 - 09.2024
Scheduling/Patient Service Rep.
Mesa View Medical Group
10.2019 - 03.2021
Front Office
Speech Therapy Center of Excellence
05.2019 - 08.2019
Referral Specialist
Advanced Orthopedics & Sports Medicine
02.2017 - 09.2018
Scheduling Coordinator
Desert Orthopaedic Center
10.2014 - 02.2017
Scheduling Coordinator
Desert Radiologists
09.2011 - 10.2014
Certificate of Completion - Medical Billing And Coding
Preppy
Associate of Arts - Education And Special Education
Western Governors University
Diploma -
Royal High School