Alyssa Medina
Von Ormy,TX
Summary
Dynamic Pharmacy Technician with proven expertise at Alamo Specialty Pharmacy, excelling in HIPAA compliance and claims processing. Recognized for enhancing patient satisfaction through efficient prescription management and effective issue resolution. A reliable team player skilled in multitasking, dedicated to maintaining high standards of accuracy and customer service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Alamo Specialty Pharmacy
San Antonio Tx
08.2020 - 01.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Prescription Benefit Specialist
Health Texas
San Antonio, TX
03.2023 - 09.2023
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Supported pharmacists in providing optimal patient care, handling insurance claims, and managing medication inventory.
- Enhanced patient satisfaction by efficiently processing prescription orders and addressing inquiries.
- Reduced average call response time by effectively triaging customer concerns and promptly resolving issues.
Receptionist
Quality Urgent Care
San Antonio, TX
05.2018 - 10.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Processed insurance payments and maintained accurate documentation of payments.
Education
High School Diploma -
Southwest Legacy
Von Ormy, TX06.2019
Skills
- Prior authorization
- HIPAA compliance
- Pharmacy benefit management
- Teamwork and collaboration
- Time management
- Multitasking
- Reliability
Timeline
Prescription Benefit Specialist
Health Texas
03.2023 - 09.2023
Pharmacy Technician
Alamo Specialty Pharmacy
08.2020 - 01.2023
Receptionist
Quality Urgent Care
05.2018 - 10.2019
High School Diploma -
Southwest Legacy