Alyssa Mendoza
Chandler,AZ
Summary
Hardworking and passionate professional with strong organizational skills eager to secure a full-time position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Behavior Technician-Support Coach
Valle Del Sol
08.2022 - 07.2024
- Maintained a caseload of 40+ patients in assisting with a variety of individualized behavioral goals
- Partnered with Mesa schools and other professionals to facilitate monthly case management patient progress
- Provided goal-oriented psycho-education, coping skills, and other curriculum correlated to each patient
- Facilitated individual and family sessions to support patient growth and goal success
- Participated in child family team meetings when necessary via virtual, in-person and blended
Exceptions Specialist
Modivcare Solutions
06.2016 - 05.2022
- Managed inbound/outbound calls, emails, and faxes on a daily basis to the health plan and transportation providers
- Scheduled (canceled & modified), routed, and dispatched all levels of medical transportation reservations for multiple states
- Produced eligibility and prior authorization reports for a variety of insurances such as Humana, Caresource, Bluecross BlueShield, etc
- Provided reliable documentation regarding member benefits, transportation reservation, and other relevant information in each account
Customer Care Specialist
Xerox ACS
11.2014 - 06.2015
- Received and processed commencement requests from a large variety of clients via inbound calls or emails
- Explained retirement benefit plan policies, procedures, and legal requirements to employees and beneficiaries
- Processed retirement payouts for pension benefits in either monthly annuities or lump sums
- Always provided functional guidance, training and assistance to lower level staff when needed
- Promptly responded to inquiries and status requests
Education
Bachelor Of Arts In Advocacy & Social Policy - Family & Human Development
Arizona State University
Phoenix, AZ05.2021
Associate of Arts - General Studies
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ05.2016
Associate of Arts - Social Work
South Mountain Community College
Phoenix, AZ05.2016
Skills
- Patient scheduling
- MS Office proficient
- HIPAA compliant
- Case Management
- Behavior coach
- Family support
- Customer Service
- Transportation Dispatching
- Data Entry
- Insurance verification
- Verbal and Written Communication
Certification
- Peer Support Certification, Valle del sol - August 2022
Timeline
Behavior Technician-Support Coach
Valle Del Sol
08.2022 - 07.2024
Exceptions Specialist
Modivcare Solutions
06.2016 - 05.2022
Customer Care Specialist
Xerox ACS
11.2014 - 06.2015
Bachelor Of Arts In Advocacy & Social Policy - Family & Human Development
Arizona State University
Associate of Arts - General Studies
Maricopa Community Colleges - South Mountain Community College
Associate of Arts - Social Work
South Mountain Community College
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