Skilled Referral Coordinator with four years of experience managing referrals for all Mountainvew providers. Reputation for skillfully communicating with stressed patients and ensuring full satisfaction. Thrive in a high-volume call center environment. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Hi, I’m
Alyssa Miller
Merlin,OR
Summary
Overview
9
years of professional experience
Work History
Mountainview Family PracticeGrants Pass, OR
Referral Coordinator
08/05/20 - Current (4 years & 9 months)
Job overview
- Assisted in the development of referral processes and procedures.
- Conducted outreach to community providers for referrals and resources.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Coordinated with external agencies to ensure timely processing of referrals.
- Provided feedback on relevant referral trends, issues, and best practices.
- Collaborated with internal departments to ensure smooth transitions for referred patients.
- Performed data entry related to referrals into electronic health record systems.
Mountainview Family PracticeGrants Pass, OR
Medical Assistant
10.2018 - 08.2020
Job overview
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Explained treatment procedures and physicians' instructions.
Mountainview Family PracticeGrants Pass, OR
Front Desk Receptionist
03.2018 - 11.2018
Job overview
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Miss Shelleys Upward Prep SchoolGrants Pass, OR
Childcare Teacher
01.2015 - 03.2018
Job overview
- Created a safe, clean and stimulating environment for children to learn and grow.
- Provided positive guidance to help children develop socially, emotionally, physically and cognitively.
- Encouraged creativity through art projects, imaginative play and music activities.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Taught children foundational skills in colors, shapes and letters.
Dutch BrosGrants Pass, OR
Broista
07.2015 - 03.2017
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
New Hope Christian SchoolGrants Pass
High School Diploma
06-2016
University Overview
Skills
- Insurance precertification processes
- Caseload Management
- Multi-line phone proficiency
- Appointment Scheduling
Affiliations
Affiliations
- I
References
References
References available upon request.Timeline
Medical Assistant
Mountainview Family Practice
10.2018 - 08.2020
Front Desk Receptionist
Mountainview Family Practice
03.2018 - 11.2018
Broista
Dutch Bros
07.2015 - 03.2017
Childcare Teacher
Miss Shelleys Upward Prep School
01.2015 - 03.2018
Referral Coordinator
Mountainview Family Practice
08/05/20 - Current (4 years & 9 months)
New Hope Christian School
High School Diploma
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