Alyssa Molen
Mansfield,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue. Highly adept at training, managing, coaching, and mentoring sales and customer service associates with a talent for interacting with staff.
Overview
3
3
years of professional experience
Work History
Sales Representative
Big T Branding, Inc.
10.2021 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained a comprehensive understanding of products, services, and competitors to enhance sales presentations.
- Delivered prepared sales pitch from a script and persuaded potential customers to purchase product or service.
- Completed at least 200 cold calls daily to build sales pipeline.
Office Administrator
Pryme Foot & Ankle Center
07.2020 - 09.2021
- Interacted with customers by phone, email, or in person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Education
Associate of Arts - Finance
Tarrant County College District
Fort Worth, TX12.2024
Skills
- Network Development
- Customer Needs Assessment
- Lead Prospecting
- Revenue Generation
- Customer Service
- Sales Closing
- Product and Service Knowledge
- Staff Training
Timeline
Sales Representative
Big T Branding, Inc.
10.2021 - Current
Office Administrator
Pryme Foot & Ankle Center
07.2020 - 09.2021
Associate of Arts - Finance
Tarrant County College District