Alyssa Moneypenny-McClure
Bremerton
Summary
Service-driven and detail-oriented professional with a strong background in customer service, mortgage operations, and marketing. Experienced in high-volume client environments—earning strong guest engagement and maintaining exceptional service standards. Skilled in documentation verification, event coordination, social media management, and administrative support.
Overview
4
4
years of professional experience
Work History
Marketing & Loan Support Specialist / Event Coordinator
CrossCountry Mortgage
11.2024 - Current
- Pulled and analyzed credit reports and completed VOEs/VOIs accurately.
- Coordinated loan files from application to closing.
- Planned and executed realtor & client events (300–400+ attendees).
- Managed digital marketing across multiple platforms.
- Created newsletters, flyers, reels, and branded content.
- Led raffles, RSVPs, and event check-ins.
- Supported office scheduling, pipeline tracking, and admin tasks.
- Collaborated on Airbnb onboarding and community partnerships.
Barista
Jill E Beans
06.2023 - Current
- Provided beverage recommendations and maintained strong product knowledge.
- Earned high daily tip averages through exceptional customer service.
- Managed high-volume rushes with accuracy and calm professionalism.
- Prepared beverages with speed and precision to reduce wait times.
- Restocked supplies and monitored inventory levels.
- Handled POS transactions with accuracy.
Server / Host
Family Pancake House
06.2022 - 06.2025
- Achieved 28%+ average tips through excellent guest engagement.
- Maintained stocked workstations for efficient service.
- Communicated realistic wait times and menu knowledge.
- Upsold drinks and desserts to increase sales.
- Delivered food promptly with correct presentation.
- Trained new team members in service procedures.
Barista
East Side Java
11.2021 - 09.2022
- Maintained clean and sanitized work areas.
- Accurately processed complex POS orders.
- Engaged customers warmly and efficiently.
- Assisted with inventory and restocking needs.
Education
High School -
Central Kitsap High School
Silverdale, WA01.2023
Skills
Exceptional Customer Service
POS Operation & Cash Handling
CRM & Data Entry
Professional Communication
File Management
Canva (Design & Marketing)
Multitasking
Microsoft Office Suite
Attention to Detail
Google Workspace
Conflict Resolution
Social Media Management
Adaptability & Flexibility
Event Planning
Languages
English
ADDITIONAL INFORMATION
- ASVAB score: 64 — strongest in math, verbal, and reasoning.
- Supported and coordinated 300–400+ attendee events.
- Experienced in promotional campaigns and outreach.
- Recognized for professionalism and communication.
AVAILABILITY
Full-time
Timeline
Marketing & Loan Support Specialist / Event Coordinator
CrossCountry Mortgage
11.2024 - Current
Barista
Jill E Beans
06.2023 - Current
Server / Host
Family Pancake House
06.2022 - 06.2025
Barista
East Side Java
11.2021 - 09.2022
High School -
Central Kitsap High School