Alyssa Montes
San Antonio,TX
Summary
Versatile and detail-oriented professional with experience at The Boiler House and Ranger Cinco, excelling in high-pressure environments and customer service. Demonstrated ability to enhance customer satisfaction and improve document organization, showcasing exceptional communication and multitasking proficiency. Adept in POS software and workflow optimization, I am committed to leveraging my skills in a dynamic team setting.
Overview
8
8
years of professional experience
Work History
Host
The Boiler House
01.2025 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Administrative Assistant
Ranger Cinco
03.2017 - 08.2022
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Processed applications for employment, scheduled interviews, and responsible for employment uniform ordering for new hires.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Responsible for auditing and approving security reports from guards.
- Answered multi-line phone system, routing calls, delivering messages to staff and on duty guards
Education
Bachelor of Science - Criminal Justice
The University of Texas At San Antonio
San Antonio, TX05-2020
Associate of Science - Criminal Justice
San Antonio College
San Antonio, TX05-2016
High School Diploma -
Roosevelt High School
San Antonio, TX05-2012
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Detail-oriented
- POS software
- Telephone reception
- Workflow optimization
Timeline
Host
The Boiler House
01.2025 - Current
Administrative Assistant
Ranger Cinco
03.2017 - 08.2022
Bachelor of Science - Criminal Justice
The University of Texas At San Antonio
Associate of Science - Criminal Justice
San Antonio College
High School Diploma -
Roosevelt High School
Similar Profiles
Lara CaseyLara Casey
Beverage Sales Manager at The Boiler HouseBeverage Sales Manager at The Boiler House
Andrew SummersAndrew Summers
Assistant General Manager at Monk's Road Boiler HouseAssistant General Manager at Monk's Road Boiler House
Justis TorresJustis Torres
Kitchen Lead at Boiler House at The PearlKitchen Lead at Boiler House at The Pearl
Justine GodbyJustine Godby
Trauma Prevention Specalist at ChildSafeTrauma Prevention Specalist at ChildSafe
Daniel GrinmanDaniel Grinman
Intern at Precision GroupIntern at Precision Group