Alyssa Montoya
Leander
Summary
Dynamic and results-driven retail professional with experience in multi-unit staffing coordination and store leadership at Bath & Body Works. Proven track record in driving sales, developing high-performing teams, and executing high-volume recruiting strategies across multiple store locations. Skilled in talent acquisition, employee onboarding, operations management, and customer experience. Adept at balancing day-to-day operational responsibilities with strategic hiring initiatives to support business growth and demands.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Bath & Body Works
Cedar Park
10.2022 - Current
- Supervised, coached, and developed a team of sales associates to deliver exceptional customer experiences.
- Drove sales through effective communication of product knowledge, promotions, and loyalty programs.
- Ensured exceptional customer service by modeling brand behaviors and setting performance expectations.
- Analyzed daily and weekly sales trends to identify opportunities and adjust floor strategies.
- Assisted in maintaining store operations, including inventory control, stock replenishment, and scheduling.
- Met or exceeded individual and team sales goals, contributing to stores overall success.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
- Formulated strategic monthly action plans to enhance business performance.
Market Staffing Lead
Bath & Body Works
Cedar Park
07.2023 - 12.2023
- Served as the primary recruitment and staffing partner for a designated group of stores within the market.
- Acted as the liaison between Store Managers, District Managers, and HR business partners to align hiring strategies with operational needs.
- Provided weekly updates and progress reports on staffing levels, open requisitions and recruiting performance.
- Partnered with over 30 Store Managers to assess staffing levels, forecast hiring needs , and develop action plans to meet talent goals.
- Conducted interviews and assessments to evaluate candidate qualifications effectively.
- Facilitated job fairs and networking events to enhance employer visibility in the market.
- Responsible for driving hiring initiatives, supporting seasonal and ongoing staffing strategies, and ensuring stores were fully staffed with qualified talent.
Retail Supervisor
Bath & Body Works
Cedar Park
06.2020 - 10.2022
- Trained new employees on customer service protocols and operational procedures.
- Monitored sales trends and provided feedback for strategic planning sessions.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Participated in weekly meetings with upper management to discuss store objectives and initiatives.
Retail Associate
Bath & Body Works
Cedar Park
12.2018 - 06.2020
- Assisted customers in selecting products to enhance their shopping experience.
- Operated point-of-sale systems for efficient transaction processing.
- Collaborated with team members to achieve daily sales goals and objectives.
Medical Assistant Intern
Total Orthotic and Prosthetic Solutions
El Paso
10.2015 - 06.2016
- Assisted in patient intake and documentation processes for orthotic evaluations.
- Prepared treatment rooms with necessary equipment and supplies for patient procedures.
- Supported licensed practitioners during fittings and adjustments of prosthetic devices.
- Coordinated with insurance companies for authorizations and coverage inquiries.
- Maintained accurate patient records using electronic health record systems.
- Provided administrative support to the medical staff, such as filing paperwork, answering phones and greeting visitors.
- Compiled data for reports related to patient visits, treatments, medications, test results.
Education
Certificate of Medical Assistant - Medical Assistant
Southwest University
El Paso, TX10-2015
High School Diploma -
El Dorado High School
El Paso, TX06-2011
Skills
- Team leadership
- Sales analysis
- Recruitment strategies
- Inventory management
- Retail operations
- Customer engagement
- Talent acquisition
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Market Staffing Lead
Bath & Body Works
07.2023 - 12.2023
Assistant Manager
Bath & Body Works
10.2022 - Current
Retail Supervisor
Bath & Body Works
06.2020 - 10.2022
Retail Associate
Bath & Body Works
12.2018 - 06.2020
Medical Assistant Intern
Total Orthotic and Prosthetic Solutions
10.2015 - 06.2016
Certificate of Medical Assistant - Medical Assistant
Southwest University
High School Diploma -
El Dorado High School