Alyssa Moore
Buffalo,NY
Summary
Proven professional with a track record of enhancing customer relationships and successfully negotiating payment solutions at First Direct. Excels in skip tracing and persuasion, demonstrating patience and a goal-oriented mindset. Achieved significant improvements in debt recovery rates, leveraging call center experience to exceed performance targets.
Overview
14
14
years of professional experience
Work History
Debt Collector
First Direct
Amherst, NY
01.2023 - 12.2024
- Conducted financial reviews to assess debtor ability to pay outstanding debts.
- Answered customer questions regarding account discrepancies or problems.
- Utilized skip tracing techniques to locate hard-to-find debtors.
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Server
Chefs’ Warehouse
Buffalo, NY
03.2023 - 09.2024
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Took orders from customers accurately and in a timely manner.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Server
Red Lobster
Williamsville, NY
02.2015 - 12.2022
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided exceptional service to high volume of daily customers.
Debt Collector
Asset Management Services
Amherst, NY
01.2011 - 11.2015
- Analyzed debtor financial situations to propose realistic repayment solutions.
- Ensured all collection activities complied with applicable laws and regulations.
- Monitored debtor accounts for changes in status or payment arrangements.
- Documented all debtor interactions accurately for compliance and follow-up.
- Developed strategies to collect on past due accounts while maintaining customer relationships.
Education
High School Diploma -
Lafayette High School
Buffalo, NY06-2006
Skills
- Payment plan development
- Patience and persistence
- Call center experience
- Goal-oriented mindset
- Skip tracing techniques
- Persuasion strategies
Timeline
Server
Chefs’ Warehouse
03.2023 - 09.2024
Debt Collector
First Direct
01.2023 - 12.2024
Server
Red Lobster
02.2015 - 12.2022
Debt Collector
Asset Management Services
01.2011 - 11.2015
High School Diploma -
Lafayette High School
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