Alyssa Morris
Denton,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a fast learner and can adapt to change easily.
Overview
3
3
years of professional experience
Work History
Operations Administrator
Momentum
Dallas, TX
11.2021 - 02.2024
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Evaluated current operational practices and suggested improvement strategies.
- Enhanced communication between departments through regular meetings, reports, and updates.
- Supported operations team by handling all administrative tasks.
- Input data into the system
- Provided answers to customer questions via phone and email, typically within a couple hours.
- Compiled training materials for new employees and tracked skill development.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Online Grocery Pickup Associate
Walmart
Flower Mound, TX
10.2020 - 10.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma -
Lake Dallas High School
Lake Dallas, TX05.2021
Skills
- Verbal and written communication
- Customer Engagement
- Customer Support
- Staff Training
- Policy Enforcement
- Telephone Etiquette
- Trained in Microsoft Office and Outlook
- Customer Relations
Timeline
Operations Administrator
Momentum
11.2021 - 02.2024
Online Grocery Pickup Associate
Walmart
10.2020 - 10.2021
High School Diploma -
Lake Dallas High School