Alyssa Munoz
Chicago,IL
Summary
Organized and dependable hostess with extensive experience in customer relations, restaurant industries, and high-volume dining. Ability to handle multiple projects simultaneously while maintaining a high degree of organization. Always willing to learn more to help team reach company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess
Levy Restaurants
06.2023 - Current
- Greeted customers upon arrival and provided a friendly and warm dining experience.
- Answered phone calls for customer questions, take out, and reservations.
- Supported servers, food runners, and bussers with turning tables.
- Resolved guest complaints to maintain customer satisfaction.
- Managed a high volume wait list.
Server/Hostess
One Off Hospitality Group
07.2021 - Current
- Operate at high volume, fast paced speeds
- Greet guests maintain a clean, positive, and welcoming environment
- Plot reservations and accommodate walk ins
- Manage turn around times
- Explain menus to guests
- Food runner as well
Server/Hostess
IHOP
02.2020 - 08.2020
- On and off during Covid-19
- Extensive menu memorization
- Large sections
- Engage in friendly conversation with guests
Cashier Guest Service Associate
YMCA
12.2018 - 05.2019
- During my year of college in Minnesota
- Greet guests for check in
- Managed financial membership accounts
- Responsible for monthly fees and any monetary fees associated with guests accounts
- Responsibility of safe handling
- Opening and closing the facility including cleaning
Education
Physical Therapy
City Colleges of Chicago-Harry S Truman College
Chicago, ILHealth Sciences
University of Minnesota
Rochester, MinnesotaReal Estate Pre-licensing
CE Shop
Chicago, IL08.2023
Skills
- Serving Experience
- POS
- Host/hostess experience (4 years)
- Guest Experience Management
- Servsafe Certified
Certification
- ServSafe
- Basset certified
- CPR certified
Timeline
Hostess
Levy Restaurants
06.2023 - Current
Server/Hostess
One Off Hospitality Group
07.2021 - Current
Server/Hostess
IHOP
02.2020 - 08.2020
Cashier Guest Service Associate
YMCA
12.2018 - 05.2019
Physical Therapy
City Colleges of Chicago-Harry S Truman College
Health Sciences
University of Minnesota
Real Estate Pre-licensing
CE Shop