Nehamiah Torres
Ponte Vedra Beach,FL
Summary
Enthusiastic and reliable server takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Hostess
Nona Blue Modern Tavern
10.2022 - Current
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Relayed guest comments or suggestions to manager on duty for further action.
- Answered customer questions about hours, seating, reservations and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Completed daily side work and opening and closing duties without fail.
- Managed and assisted over 100 guests every shift.
Server/Hostess
Another Broken Egg Cafe
01.2022 - 11.2022
- Take orders and make customers feel excited and happy about their experience in the restaurant.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answer inquiries about menu and comply with wishes of guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased alcohol sales and was one of many top sellers multiple weeks in a row.
Server/Waiter
Outback Steakhouse
06.2021 - 01.2022
- Answered customers' questions, recommended items, and recorded order information.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Team Member
Chick-Fil-A, Chick-fil-A, Inc
09.2020 - 05.2021
- Maintained productive, efficient approach to all tasks.
- Assisted with inventory counts and stocking of merchandise.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Observed packing operations to verify conformance to specifications.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High school diploma -
Ponte Vedra High School
Ponte Vedra, FLSkills
- Cleaning Experience
- Cash Handling
- Food Safety
- Serving Experience
- Restaurant experience
- Customer service
- To-Go Order Preparation
- Suggestive Selling Techniques
- Organization and Time Management
- High-Volume Dining
Languages
Spanish
Professional Working
Timeline
Hostess
Nona Blue Modern Tavern
10.2022 - Current
Server/Hostess
Another Broken Egg Cafe
01.2022 - 11.2022
Server/Waiter
Outback Steakhouse
06.2021 - 01.2022
Team Member
Chick-Fil-A, Chick-fil-A, Inc
09.2020 - 05.2021
High school diploma -
Ponte Vedra High School