Alyssa Mur
College Station
Summary
Accomplished Senior Pharmacy Technician with a proven track record at Walgreens, adept in insurance billing and team collaboration. Streamlined pharmacy operations, enhancing workflow efficiency by 30%. Excelled in customer dispute resolution, fostering loyalty and repeat business. Expert in drug inventory control, ensuring accuracy and compliance with HIPAA standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Pharmacy Technician
Walgreens
10.2022 - Current
- Resolved third-party billing, computer system and customer service issues.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Managed opening and closing duties for pharmacy.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
Shift Leader
Walgreens
04.2022 - 10.2022
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Front End Supervisor
Kroger
06.2019 - 04.2022
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
Bagger/Cashier/Customer Service Representative
Kroger
11.2017 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Travis B Bryan High School
Bryan, TX05-2017
Skills
- Team collaboration
- Confidentiality and HIPAA
- Insurance billing
- Prescription filling
- Drug inventory control
- Team leadership
Certification
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Timeline
Senior Pharmacy Technician
Walgreens
10.2022 - Current
Shift Leader
Walgreens
04.2022 - 10.2022
Front End Supervisor
Kroger
06.2019 - 04.2022
Bagger/Cashier/Customer Service Representative
Kroger
11.2017 - 06.2019
High School Diploma -
Travis B Bryan High School