ALYSSA MYLLARI
Nashville,TN
Summary
Goal-oriented Director of Concierge and former Partner Account Liaison and Client Account Representative adept at developing and deepening consumer relationships to drive consistent growth. Graduate with a Bachelor's Degree from The Pennsylvania State University in Public Relations.
Overview
7
7
years of professional experience
Work History
Director of Concierge
PowerPay
Philadelphia, PA
01.2023 - Current
- Resolve borrower and service provider complaints regarding home improvement project issues, financing services or internal employee performance
- Communicate with partner service providers to ensure the financing process runs smoothly
- Train employees in company policies and processes
- Delegate work to staff while setting goals and expectations
Partner Account Liaison
PowerPay
Philadelphia, PA
08.2021 - 12.2022
- Effectively communicated with borrowers to ensure there were no issues regarding the financing process
- Built and strengthened relationships with major partner service providers to promote satisfaction and drive sales
- Successfully managed account load of over 20,000 loans, building lucrative relationships with consumers
- Mentored new employees on customer service and strategies to maximize performance, productivity and team success
Client Account Representative
PowerPay
Philadelphia, PA
02.2021 - 08.2021
- Maintained good rapport with consumers and internal departments by proactively handling complex consumer issues
- Set up and updated consumer applications with the consumer's personal information while abiding by privacy rules and regulations
- Analyzed problematic situations and occurrences in relation to the loan application process to provide solutions and facilitate company growth
- Served as primary contact and support for maintaining loan information and opening and closing consumer accounts
Communications and Branding Intern
Select Medical, Corporate Headquarters
Mechanicsburg, PA
05.2019 - 08.2019
- Worked with the Social Media and Communications Manager to manage all social media pages and websites and created various social media and marketing campaigns
- Learned how to effectively interpret, write and deliver marketing data analytics to executives
- Successfully wrote weekly patient success stories for all social media pages in a timely manner
- Presented accumulated work portfolio to head executives of the company
Education
Bachelor of Arts - Public Relations
The Pennsylvania State University, Bellisario College of Communications
05.2020
Business Fundamentals Certificate -
Smeal College of Business
Skills
- Microsoft Office
- Customer Service
- Team Management
- Account Management
- Cision certified
- Google Apps and Google Analytics
- HubSpot
- ReviewTrackers
Timeline
Director of Concierge
PowerPay
01.2023 - Current
Partner Account Liaison
PowerPay
08.2021 - 12.2022
Client Account Representative
PowerPay
02.2021 - 08.2021
Communications and Branding Intern
Select Medical, Corporate Headquarters
05.2019 - 08.2019
Bachelor of Arts - Public Relations
The Pennsylvania State University, Bellisario College of Communications
Business Fundamentals Certificate -
Smeal College of Business