Jeremy Gillespie
Columbus,OH
Summary
Hospitality manager with over 10 years of experience in the valet/auto industry. With extensive knowledge of team building, interviewing, hiring, training and developing a positive and productive work culture. Proven results in the client satisfaction/retention field.
Authorized to work in the US for any employer
Overview
12
12
years of professional experience
Work History
Director of Concierge
Germain Motor Company
06.2020 - Current
- Director of the concierge team at Germain of Easton, consisting of Mercedes, Cadillac, Infiniti, Land Rover and Jaguar
- The team is responsible for direct client relations that result in positive client surveys
- Focused on hiring, training, evaluating, and retraining a productive team on a consistent basis
- Provided the highest level of client service of any dealership brand in Columbus, Ohio
- Kept a direct line of communication with the corporate office and executives.
Operations Manager
Germain Motor Company
11.2018 - 06.2020
- Oversee all activities pertaining to our vehicle subscription program, know as Drive Germain; such as, inventory, delivery and receiving of vehicles, schedule product maintenance, direct client communication, weekly conference calls with corporate and tech providers, training, and team management.
Team Lead/Supervisor
Citrin llc
12.2011 - 11.2018
- Team supervisor/training lead for Citrin llc, a hospitality company
- Worked in 6 different dealerships within Columbus, Ohio, training the service teams on client relations
- Helped launch several new dealerships for Citrin within my years there. This involved creating an S.O.P for each location as well as building relationships with our clients, the dealerships themselves
- Our teams were directly responsible for providing a superior client experience
- Retaining clients and resolving client complaints was our mission.
Education
High School Diploma -
Buckeye Valley Local High School
Delaware, OH06.2007
Skills
- Management
- Operations Management
- Training
- Team Management
- Relationship Management
- Strategic Planning
- Budgeting
- Business Development
- Customer Relationship Management
- Customer service
- Hospitality
Timeline
Director of Concierge
Germain Motor Company
06.2020 - Current
Operations Manager
Germain Motor Company
11.2018 - 06.2020
Team Lead/Supervisor
Citrin llc
12.2011 - 11.2018
High School Diploma -
Buckeye Valley Local High School
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